ServiceNow · 7 hours ago
Forward Deployed Engineering Build Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$172K/yr - $301K/yr
10+ years expServiceNow is a global market leader in AI-enhanced technology, seeking a Forward Deployed Engineering Build Manager to support their cross-functional teams. The role involves managing customer relationships and driving the development and delivery of intelligent, scalable AI solutions for mission-critical challenges.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Work seamlessly with software engineers, product managers, product designers, and customers, to deliver intelligent systems that address mission-critical challenges using AI
Collaborate directly with customers to co-innovate AI solutions tailored to their needs, acting as the first point of contact or escalation
Develop trusted relationships with key internal and external technology leaders and stakeholders to drive focus on the strategic build objectives and optimize build delivery - this includes supporting and holding resources accountable for their responsibilities within the build
Drive large scale, cross-functional, high visibility AI software development builds on condensed timelines
Organize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for your builds, translating business objectives into execution strategy (tactical and strategic)
Anticipate and remove obstacles that slow down or prevent builds from delivering on objectives, especially on the AI/ML deployment front
Help manage risks, dependencies and escalate impediments, as well as releases and navigating AI release requirements
Drive process improvements and create documentation to promote best practices using automation to replace repeatable, operational tasks
Coordinate day to day activities required to deliver a great solution on time, as well as create transparency through reports, dashboards, and status updates
Seek to continuously grow by proactively seeking and embracing constructive feedback, as well as provide feedback to colleagues to encourage an open and collaborative culture
Qualification
Required
10+ years of project/program management experience in mid/large size software development companies
A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations
Prior work delivering AI or intelligent workflow solutions at scale, with proven success in deploying AI solutions that delivered tangible customer impact
Familiarity with AI governance, compliance, and enterprise security practices
This role includes occasional travel
Preferred
Demonstrated competence in key AI/ML software engineering program management best practices: program planning, schedule construction and management; risk assessment & mitigation, dependency management, change management, and predictive metrics
Outstanding collaboration and communication skills - clearly communicate changes, requests, and deadlines to the teams and risks, status, progress, and decisions to a variety of audiences including executives
Passion for working with people in technical and innovative environments, with the ability to work well with many different types of personalities in various functions
Strong leadership and relationship building skills to influence and motivate without authority - masterful in the art of bringing people together
Strong facilitation skills to lead/drive a variety of build events, with a high regard for quality, drive for continuous improvement across the organization, and ability to keep the big picture in view
Experience deploying AI solutions to production and skilled at identifying waste/delays in AI end-to-end development, deployment, and release processes
Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
The Register
2026-02-05
Business Insider
2026-02-05
San Gabriel Valley Tribune
2026-02-04
Company data provided by crunchbase