Southern States Machinery · 15 hours ago
Applications Engineer
Northern Cambria, PA
Full-time
Onsite
Mid, Senior Level
5+ years expSouthern States Machinery is seeking an Application Engineer to enhance the customer’s ownership experience with their products including lasers and material handling solutions. The role involves site visits to understand customer needs, troubleshooting issues, and providing recommendations to optimize their experience.
Industrial ManufacturingManufacturingSales
Responsibilities
Enhance the customer’s experience through site visits to learn the process and needs for their unique site
Troubleshoot to determine the best experience for the customer, provide recommendations to optimize their experience with the product
Help customers with unique programming issues related to tooling, materials, or design
Help customers with programming issues related to training
Have a positive attitude to keep customers happy
Visit customers after start-ups and commissioning of equipment
Travel to customer locations to instruct customer on application, machine operation, part optimization, maintenance, and safety
Keep the service manager informed by filling out complete service reports
Ensure you are always following all safety rules and regulations of the customer site and our company
Complete and pass course outline
Learn where reference documentation is and navigate through it
Receive training on Trumpf applications
Understand the technical side of the product, look at what operators are doing and give them advice on how to optimize the software, give them ideas and teach them how to run more smoothly/efficiently
Other duties as assigned
Qualification
Required
Manufacturing/Mechanical Engineering degree and/or 5 years minimum in applications, installation, service work related experience or a combination of education/exp. equivalent of the required knowledge, skills, and abilities
Basic computer, CNC programming skills
Excellent customer service and communication skills
Valid driver's license with good driving record
Company
Southern States Machinery
Southern States Machinery specifies, design, procure and install machine tool for the metal fabrication & manufacturing industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase