Torc Robotics · 18 hours ago
Vehicle Reliability Manager
Fort Worth, Texas
Full-time
Onsite
Mid, Senior Level
$112K/yr - $134K/yr
5+ years expTorc Robotics is a leader in autonomous driving technology focused on developing software for automated trucks. As a Vehicle Reliability Manager, you will provide technical support for Fleet Operations, mentor a team, and drive process improvements to enhance system readiness across autonomous vehicle platforms.
Autonomous VehiclesRoboticsSoftware
Responsibilities
Mentor a team of Fleet Operations Specialists in providing efficient, technical solutions for the autonomous fleet
Manage the service desk queue, ensuring all technical incidents are triaged, tracked, and resolved within established SLAs
Serve as the primary escalation point for complex technical issues encountered by the autonomous vehicle fleet in the field
Develop and implement support processes and workflow improvements in partnership with Product and Engineering teams
Identify themes on recurring technical failures and collaborate with developers to implement long-term fixes
Anticipate future technical needs and plan for scalability and new technology
Own the technical documentation (knowledge base), ensuring SOPs for fleet recovery and software deployment are accurate and up-to-date
Report to senior management, collaborate with other departments (operations, product, development, infrastructure), and keep users informed
Partner with Fleet Training to conduct regular training sessions for the support team to deepen their Linux, networking, and system troubleshooting skills
Develop and track KPIs that are required to support the user base
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Engineering, or commensurate work experience will be considered in lieu of degree
5+ years of experience in a technical support leadership or Help Desk Lead role within a high-growth tech environment
Expert-level Linux skills: 3+ years of experience in Linux administration, command-line troubleshooting, and shell scripting
Deep technical knowledge of hardware/software integration, including experience troubleshooting sensors (Lidar/Radar) and industrial computers
Proven experience managing incident response and ticketing systems (e.g., FireHydrant, Jira Service Management, ServiceNow)
Excellent communication skills with the ability to translate complex technical issues for non-technical stakeholders, effectively create and proofread documents and reports, and communicate to a diverse workforce
Strong bias for action and the ability to make high-pressure decisions regarding vehicle safety and operational status
Strong communications skills across multiple teams, offices, and time zones
Ability to work occasionally in inclement weather/temperature extremes
Ability to be flexible on short notice and may work extended hours/weekends/evenings when project demands
Ability to work and collaborate across locations over different time zones
Preferred
ITIL Foundation certification or experience with other service management frameworks (desirable)
Previous experience with Python or Go for automating support tasks (desirable)
Experience in the Autonomous Vehicle (AV), robotics, or aerospace industries
Benefits
100% paid medical, dental, and vision premiums for full-time employees
401K plan with a 6% employer match
Flexibility in schedule and generous paid vacation (available immediately after start date)
Company-wide holiday office closures
AD+D and Life Insurance
Company
Torc Robotics
Torc provides L4 end-to-end self-driving software for mobility, trucking, mining, and defense markets through strategic partnerships
501-1000 employees
H1B Sponsorship
Torc Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (100)
2024 (41)
2023 (33)
2022 (40)
2021 (14)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2019-03-29Acquired
Leadership Team
Peter Vaughan Schmidt
CEO
April Alexander
Human Resources Business Partner
Recent News
2025-12-02
2025-09-12
2025-09-09
Company data provided by crunchbase