State of Maryland · 1 day ago
Supervisor – Death Benefits & Refund Processing Team ADMINISTRATOR IV SUPERVISOR
Maryland, United States
Full-time
Hybrid
Senior Level
6+ years expThe State of Maryland is responsible for administering benefits for over 397,000 members, and they are seeking a Supervisor for the Death Benefit and Refund Processing Team. In this role, the incumbent will provide supervisory oversight, manage workflows, and ensure compliance with pension laws while overseeing the processing of death benefits and refunds.
Government Administration
Responsibilities
Determine priorities, assign work, allocate resources within the assigned team to ensure timely and accurate processing
Maintaining Access databases to track death benefits/refunds to ensure timely processing and to know the status of death benefits/refunds prior to completion
Ensure timely processing of death benefits and refunds as follows:
Initial claim forms for beneficiaries are mailed within five (5) business days of the notification of the death of a member
One-time beneficiary payments are processed for check issuance within thirty (30) calendar days of receipt of the completed claim forms
Automated Death Benefits (monthly, active, and final month payments) received by the 10TH of the month are processed for payment issuance by the end of the same month
All deficient, incomplete and/or incorrect claim or refund forms are returned to the claimant within three (3) business days of receipt of forms
Refund applications received by the 10TH of the month are processed for payment issuance by the end of the same month and refund applications received after the 10TH of the month are processed for payment by the end of the following month
Manage the Deceased telephone line to ensure proper coverage for assisting callers with deceased, active or retirees' accounts
Approve and review the manual and automated calculations of payments to beneficiaries and estates of retired and active members, including adjustments for any monies owed/due on the account. (Benefit recoveries, offsets, liens, levies, and garnishments.)
Authorize non-monetary or monetary adjustment transactions to the active and retired master file. Ensure that each transaction is processed in accordance with the Death Benefits/Refunds Team's procedures developed in compliance with the law and prescribed regulations
Authorization of suspension of retiree's benefits for names and/or social security numbers appearing on the National or State Death Match Listings
Manage and review the tracking database to ensure employees mail timely notices
Approve refund transactions to ensure that members withdrawing from the system are processed in accordance with approved procedures
Approve vouchers to ensure that withdrawn accounts (WW) on the Miscellaneous Transaction Journal (900) report are researched and additional funds are paid in accordance with approved procedures
Supervise assigned staff. Supervision involves being knowledgeable about the activities and behaviors of staff, establishing regular processes to measure performance, being available to staff, and consistently guiding, encouraging and coaching staff as appropriate. Supervision also involves exercising control over staff performance evaluations, staff’s use of leave and attendance, and staff’s behavior within established policies and guidelines
Participate in the recruitment, interviewing and hiring of new staff
Train and develop staff
Approve/decline leave requests
Monitor staff’s activities and performance
Prepare and complete all aspects of the Performance Evaluation Process
Develop and maintain standard operating procedures (“SOP”). The development and maintenance of SOPs involves constant review of existing procedures to ensure they are in compliance with all applicable federal and state laws, Agency policies, and other authoritative sources, development of new procedures as required, and communication of procedures to staff
Develop and maintain an expert knowledge of Pension Law, federal and state tax law relating to governmental pensions (including 415 limitations, proper tax allocation of member money for Domestic Relations Orders (DROs), and proper federal and state tax withholdings for non-foreign and foreign payees), regulations, Board policies, and Agency policies relating to the duties of the Death Benefit and Refund Processing Team
Special projects and other duties as assigned
Qualification
Required
Graduation from an accredited high school or possession of a high school equivalency certificate
Six years of administrative staff or professional work
Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience
Candidates may substitute the possession of a Master's degree from an accredited college or university for five years of the required experience
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience
Preferred
At least 3 years of supervisory experience
Expertise in interpreting and applying laws, regulations, and policies, including pension law, federal and state tax requirements, and procedures related to death benefits, refunds, and member account adjustments
Strong verbal and written communication skills
Excellent customer service skills as it relates to sensitive and complex situations
Experience working independently, managing multiple priorities, and meeting deadlines in a fast-paced environment
Benefits
Health insurance
Dental, and vision plans offered at a low cost
Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
Annual Leave - ten (10) days of accumulated annual leave per year
Sick Leave - fifteen (15) days of accumulated sick leave per year
Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child
Holidays - State employees also celebrate at least thirteen (13) holidays per year
Pension - State employees earn credit towards a retirement pension
Positions may be eligible for telework
Company
State of Maryland
Maryland is on the path to becoming the best state in the nation.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Piercy
Senior Advisor for Program Innovation to the Chief Technology Officer State of Maryland, MDTHINK
Michele Thomas
Chief Technology Officer, State of Maryland
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