MyCarrier · 10 hours ago
Customer Support Representative (Level 1)
Scottsdale,AZ,US
Full-time
Onsite
Entry Level
1+ years expMyCarrier is a company that provides SaaS products for the LTL and FTL industry. They are seeking a Customer Support Representative responsible for assisting customers with platform navigation, troubleshooting, and general inquiries.
Delivery ServiceLogisticsSoftwareTransportation
Responsibilities
Serve as the first point of contact for MyCarrier customers by answering general questions and resolving inquiries via phone, email, and ticketing system
Troubleshoot technical issues within the MyCarrier platform and related carrier websites, including rating, dispatching, tracking, and documentation workflows
Diagnose customer-reported problems by gathering details, identifying root causes, and guiding users through step-by-step solutions
Develop and apply knowledge of LTL shipping processes and terminology to effectively support customer needs
Escalate complex technical issues and potential platform bugs to the Customer Support Team Lead when additional assistance is required
Monitor and respond to inbound chats and tickets
Assist with customer account setup and platform navigation support
Provide general administrative and operational support as needed
Perform additional duties and special projects as assigned
Qualification
Required
Excellent verbal and written communication skills
Strong Customer service skills
Strong Problem-solving skills
Attention to detail with a focus on quality
Ability to explain technical topics in a non-technical way
Ability to multi-task, and prioritize responsibilities
Proficient with computers and common software applications (Word, Excel, Outlook)
Preferred
1 year of customer support, technical support, or related experience
1 year of call center experience
Transportation or logistics experience
Benefits
Medical
Dental
Vision
Life
LTD/STD
Paid Time Off
Company
MyCarrier
MyCarrier is a SaaS transportation management platform that allows SMB companies to manage their freight needs directly with their carriers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$36.3MKey Investors
NewRoad Capital PartnersGreycroft,Lerer Hippeau
2022-09-13Series B· $22M
2021-03-23Series A· $11M
2020-02-01Seed· $2.5M
Leadership Team
Chris Scheid
Co-Founder & CSO
Michael R. Bookout
Co-Founder
Recent News
2023-12-28
Commercial Carrier Journal
2023-12-28
2023-11-16
Company data provided by crunchbase