Spectrum · 4 hours ago
Telephone Operations Engineer II
Greenwood Village, CO
Full-time
Onsite
Mid Level
$75K/yr - $120K/yr
3+ years expSpectrum is a leading provider of communication and entertainment products, and they are seeking a Telephone Operations Engineer II to oversee the operations, maintenance, and provisioning of critical switches and systems. This role involves ensuring seamless connectivity for customers by managing telephony equipment and troubleshooting issues in both traditional and Voice over IP technologies.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Conduct daily detailed DNHC process for assigned areas of responsibility
Manage all telephony equipment under limited supervision
Follow established guidelines for telephone network daily health check procedures and call out protocols during outage situations
Prepare detailed RCA documentation as a postmortem for critical outages
Configure and troubleshoots SS7, ISUP, and SIP with limited assistance and guides TOE I with execution
Perform installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team
Understand telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc
Create mops and plan changes in advance with limited assistance
Assume key role in trouble shooting efforts during major outages and provides guidance to TOE I
Assume key roles in all Residential and Business telephony issues
Document switch and telephone network architecture
Assist other TOE in documenting switch and telephone network architecture
Demonstrate IP knowledge, L2, L3, TCP, UDP and telephony equivalents, ability to troubleshoot IP connectivity issues or CCNT
Support all core telephony equipment including hardware and software upgrades, maintenance and expansions
Guide TOE I in implementation
Evaluate and plans for core telephony equipment changes and expansions
Qualification
Required
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Bachelor's degree in Engineering or related field or equivalent work experience
CCNA/CCIE or other industry certifications
3+ years Wireline, Wireless, or Broadband telephony switch installation or administration experience
3+ years database management and network configuration work experience
3+ years telephone industry experience
Ability to read, write, speak and understand English
Ability to troubleshoot during outage situations
Comprehensive knowledge of telephony disciplines (SBC, VoIP Switch, SIP protocol, etc.)
Ability to effectively work with provider vendors
Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects
Ability to use personal computer and software applications
Valid driver's license with satisfactory driving record within company required standards
Preferred
Knowledge of company products and services
In-depth knowledge of common word processing, spreadsheet, Presentation, Design software and concepts
In-depth knowledge of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)
Benefits
A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
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Sports Business Journal
2025-11-08
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