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Cognizant · 17 hours ago

SAP Service Cloud SME - 00067462831

Irving, TX

Full-time

Hybrid

Senior Level

$159K/yr - $186K/yr

Cognizant is a leading provider of information technology services, and they are seeking a SAP Service Cloud SME to analyze client business processes and develop tailored SAP Service Cloud solutions. The role involves leading the design, configuration, and testing of SAP Service Cloud modules while collaborating with cross-functional teams to ensure successful integration and user adoption.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Analyze client business processes and requirements to develop tailored SAP Service Cloud v2 solutions

Lead the design, configuration, and testing of SAP Service Cloud v2 modules to ensure alignment with client needs

Collaborate with cross‑functional teams, including technical developers and business analysts, to integrate SAP Service Cloud v2 with other enterprise systems

Provide expert guidance on utilities industry best practices and regulatory compliance within the SAP Service Cloud v2 environment

Conduct training sessions and workshops to drive successful end‑user adoption of implemented solutions

Manage project timelines, deliverables, and stakeholder expectations throughout the implementation lifecycle

Troubleshoot and resolve complex issues during deployment and post‑go‑live phases

Ensure solution quality through repeated design, configuration, and testing cycles

Work closely with project teams to ensure seamless system integration and functional alignment

Qualification

SAP Service Cloud v2Utilities industry experienceFunctional specifications writingSystem configurationSAP Service Cloud certificationStakeholder managementTraining workshops experienceMulti-system integrationsProblem-solvingCommunication skillsPresentation skills

Required

Proven SAP Service Cloud v1/v2 implementation experience within the Utilities industry

Strong ability to write functional specifications, configure systems, and perform effective problem‑solving

Solid understanding of key utility business processes such as meter‑to‑cash, customer service, and billing

Demonstrated success in delivering SAP Service Cloud projects in a consulting environment

Excellent communication, presentation, and stakeholder management skills

Preferred

SAP Service Cloud certification or equivalent industry-recognized credentials

Experience conducting training workshops or end‑user enablement sessions

Prior involvement in complex multi‑system integrations

Benefits

Medical, Dental, Vision, and Life Insurance

Paid Holidays plus Paid Time Off

401(k) plan with contributions

Long‑term and Short‑term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Company

Cognizant

Glassdoor3.8

Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.

Founded in 1994

Teaneck, New Jersey, USA

10001+ employees

https://www.cognizant.com

Funding

Current Stage

Public Company

Total Funding

$0.24M

Key Investors

Summit Financial Wealth Advisors

2025-03-08Post Ipo Equity

2016-11-18Post Ipo Equity· $0.24M

1998-06-19IPO

Leadership Team

Ravi Kumar S

Chief Executive Officer

Anil Cheriyan

CTO / EVP Strategy & Technology

Recent News

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Company data provided by crunchbase