Genesys · 11 hours ago
Senior Principal Consultant
United States
Full-time
Remote
Senior Level, Lead/Staff
$165K/yr - $175K/yr
2+ years expGenesys is a company that empowers organizations to enhance customer loyalty and business outcomes through their AI-powered Experience Orchestration platform, Genesys Cloud. They are seeking a Senior Principal Consultant to design and develop software solutions, provide technical support, and lead engagements for large customers, focusing on delivering high-quality service and innovative solutions.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Design and develop Genesys Cloud software solutions using software technologies
Perform on-going technical solution deployment and technical application support of professional services (PS) capabilities, delivering technical implementation activities to support transition for PS engagements as required
Demonstrate product expertise in most Genesys Cloud products
Provide top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer
Think outside the box when required and develop creative solutions to complex problems that meet customer requirements
Responsible for Change Management (CM) using Cloud, which includes conducting change impact analysis, assessing, and managing key stakeholders, developing and implementing effective communication plans, and creating and delivering training and engagement
Test software plan validation to confirm that our technology products meet the intended use and needs of the users
Identify engagement-related software issues and deliver Genesys Cloud solutions for the customers
Utilize Genesys CRM Integrations and Genesys Cloud SSO Integrations
Initiate and suggest process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions
Stay abreast of technology through internal training, lab development, and industry standard training/certifications
Qualification
Required
Master's degree in Computer Science, Engineering, or closely related field
Two (2) years of experience in a computer related occupation
Any amount of experience in Agile and Scrum project delivery practices and tools
Any amount of experience in Genesys Cloud platform
Any amount of experience in Amazon Web Services (AWS)
Any amount of experience in development with build apps, integration, and applications leveraging APIs, JSON, and JavaScript
Any amount of experience in MS Visio
Any amount of experience in Apache Tomcat, Jetty and Embeddable Framework, Application Programming Interfaces, Data Actions, and Call Flows
Any amount of experience in SFDC, ServiceNow, MS Teams, and Zoom
Any amount of experience in Okta, Ping Federate, and Google
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce Ventures,ServiceNowSalesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase