American 1 Credit Union · 16 hours ago
Employee Development Specialist
Home Office/Resource Center Jackson, Jackson, MI, US
Full-time
Onsite
Mid LevelAmerican 1 Credit Union is seeking an Employee Development Specialist to enhance employee experience through effective training and onboarding programs. The role involves designing workshops and providing coaching to ensure consistent practices and foster engagement across the organization.
Banking
Responsibilities
Support new hire onboarding and deliver ongoing training programs, including sales and supplemental training
Actively foster a culture of engagement by being a resource, encouraging participation in training, and reinforcing core values
Assist with developing and conducting training and workshops that promote employee engagement, career growth, and continuous learning
Partner with Employee Development Manager and managers to identify training needs, address skill gaps, and provide targeted development opportunities
Maintain and update training materials to ensure accuracy, relevance, and alignment with the credit union's goals
Provide support across branch operations by offering guidance, resources, and sales coaching, ensuring consistent practices
Assures new trainees are following all processes, policies, and procedures
Lead, facilitate, and assess assigned new hire training classes
Deliver effective sales and benefits training to all assigned trainees
Monitor and manage trainee performance through their Personal Trainee Scorecard
Support departmental and branch training needs through collaboration and resource delivery
Qualification
Required
A minimum education of a high school diploma or GED
Experience in Employee Development and Employee Training
Experience in instructional design and program evaluation
Experience with digital learning technologies
Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes, and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff
Demonstrated member-focused strategy skills
Demonstrated skill in gathering, reporting, and summarizing trends in data
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution
Ability to exercise tact and responsibility in handling confidential information
Preferred
A bachelor's degree
Benefits
Health
Dental
Vision
Responsible Time Off
Company
American 1 Credit Union
Mission Statement The mission of American 1 Credit Union is to create financial wellness in our communities through personal everyday banking.
Founded in 1950
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly Grygiel
Vice President of Marketing and Community Partnership
Haley Hemmig
Community Partnership Manager
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