NiCE · 14 hours ago
Senior AI Adoption Consultant (COE)
United States
Full-time
Remote
Senior Level
6+ years expNiCE is a global leader in software solutions, known for its innovation in AI and customer experience. The Senior AI Adoption Consultant is responsible for designing and maintaining standards and frameworks for AI solutions adoption across enterprise contact centers, ensuring quality and measurable outcomes at scale.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Define and maintain standards for AI readiness, adoption, stabilization, and sustained usage
Establish clear criteria for what constitutes effective AI usage, trust, and operational fit
Define behavioral and operational validation requirements tied to AI deployment
Create reusable enablement assets including playbooks, validation checklists, supervisor guides, prompt standards, and reinforcement tools
Define prompt and interaction standards that drive consistent generative AI performance across environments
Ensure enablement assets are practical, field-tested, and directly usable by delivery and customer-facing teams
Define how enablement is integrated into AI rollout, stabilization, and post-launch activities
Partner with delivery and training teams to ensure enablement is executed as part of AI delivery, not as a parallel effort
Define role-based enablement expectations for agents, supervisors, and operations leaders
Establish internal and partner enablement standards to reduce variance and rework
Ensure adoption and enablement standards are consistently applied across regions and delivery models
Act as a point of alignment across product, delivery, training, and AI leadership
Analyze adoption, usage, and enablement signals across customers to identify systemic gaps and patterns
Translate insights into actionable recommendations for product, engineering, and delivery teams
Support leadership with clear, data-backed views of adoption and enablement health
Qualification
Required
6+ years of experience in AI adoption, enablement, CX transformation, or enterprise consulting
Strong understanding of contact center operations and AI-driven self-service environments
Demonstrated experience designing scalable enablement frameworks, playbooks, or standards
Practical familiarity with generative AI behavior, prompt design, and adoption challenges
Experience embedding enablement into delivery motions rather than running standalone change programs
Ability to influence cross-functional teams without formal authority
Strong analytical, communication, and documentation skills
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
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