Newrez · 8 hours ago
ResWare Administrator
Langhorne, PA
Full-time
Onsite
Entry, Mid Level
2+ years expNewrez is committed to exceeding the expectations of residential mortgage borrowers and business partners through superior service. The ResWare Administrator is responsible for the configuration, maintenance, optimization, and ongoing support of the ResWare platform, ensuring efficient and compliant lender services operations while collaborating with various departments.
FinanceFinancial Services
Responsibilities
System Administration & Configuration
Administer and maintain the ResWare platform, including workflows, templates, business rules, roles, and permissions
Configure and manage file types, products, milestones, automation rules, and task management
Manage user setup, security roles, and access controls in accordance with company policies
Workflow Optimization & Automation
Design, implement, and optimize workflows to support lender services operations and SLAs
Identify opportunities to automate manual processes and reduce operational friction
Support new product launches, lender requirements, and operational changes through system configuration
Integrations & Data Integrity
Maintain integrations with third-party vendors, lenders, underwriters, and internal systems
Ensure accuracy, consistency, and integrity of data across the ResWare platform
Support accounting interfaces, vendor management, and system dependencies
Reporting, Compliance & Audits
Build and maintain reports, dashboards, and operational metrics for leadership, operations, and compliance
Support compliance requirements related to mortgage lending, title, settlement, and regulatory audits
Assist with system audits, testing, change documentation, and validation
Support, Training & Documentation
Serve as the primary point of contact for ResWare system issues and enhancement requests
Troubleshoot system issues and coordinate with Qualia support as needed
Train new users and provide ongoing training, documentation, and job aids for existing staff
Develop and maintain SOPs and best-practice guides
Cross-Functional Collaboration & Continuous Improvement
Work cross-functionally with Operations, Accounting, Compliance, and IT teams
Participate in system upgrades, releases, and testing initiatives
Recommend system enhancements aligned with business strategy and lender expectations
Ability to effectively and accurately convey information to others
Performs related duties as assigned by management
Qualification
Required
High school diploma or equivalent required
2+ years of hands-on ResWare administration experience required
Strong understanding of title, escrow, and/or mortgage lender services operations
Experience configuring workflows, business rules, and system automation
Strong analytical, troubleshooting, and problem-solving skills
Excellent communication skills with both technical and non-technical users
Detail-oriented with strong data management skills
Ability to manage multiple priorities in a fast-paced environment
Experience supporting lender services or centralized title operations
Knowledge of ResWare integrations, vendor management, and accounting interfaces
Familiarity with regulatory and compliance requirements in mortgage lending and settlement services
Experience creating operational and performance reporting
Preferred
Bachelor's Degree in business or equivalent experience preferred
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez
Newrez is your mortgage partner for all stages of your homeownership journey. We offer hundreds of mortgage products to match your needs.
5001-10000 employees
H1B Sponsorship
Newrez has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (12)
2023 (41)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-02-03
Company data provided by crunchbase