Kenect · 1 week ago
Tier 1 Customer Support Specialist
Pleasant Grove, UT
Full-time
Onsite
Entry Level
1+ years expKenect is a leading AI-powered texting and reputation management platform used by over 10,000 dealerships and service businesses across North America. They are seeking a Tier I Customer Support Specialist who will be the first point of contact for customers needing assistance, providing basic technical support and troubleshooting issues related to the Kenect software.
Telecom & CommunicationsSoftwareInformation TechnologyMessaging
Responsibilities
Troubleshoot and support customers on basic technical issues related to the Kenect software
Password resets -Creating new users -Authenticating Kenect with Facebook & Google -User permissions and general Kenect settings –
Billing questions and updating customer accounts
Handling sensitive customer calls and triaging to appropriate team
Respond to customer requests via phone, email, and text messages within pre-determined timeframe
Coach and walk customers through screen share to troubleshoot technical issues -Triage defined support issues to Tier 2 Customer Support Specialist
Log and track all requests using the company's customer management tracking system, including documenting all actions taken to resolve requests
Qualification
Required
1 + years experience in Customer Support or Customer Service
Strong verbal and written communication skills
A+ organization skills
Comfortable and excited to talk to customers on the phone throughout the day
Types 50+ words per minute
Comfortable with navigating the web
Ability to develop friendly rapport with customers via phone, email, and text message
Benefits
Health, Dental, Vision, Life & Disability Insurance
Your birthday is a paid day off
Onsite gym
Breakroom full of snacks and drinks
Convenient location next to freeway entrance/exit
Company
Kenect
Kenect is a messaging platform that connects businesses with consumers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.31MKey Investors
PSG Equity
2021-04-20Series Unknown
2020-03-26Seed· $1M
2019-10-03Debt Financing· $0.3M
Leadership Team
Jeff Jones
President & COO
Bradford Rees
Vice President of Finance and Operations
Recent News
2025-10-09
Destination CRM
2025-09-24
2025-09-22
Company data provided by crunchbase