Kenect · 22 hours ago
Tier 1 Customer Support Specialist
Pleasant Grove, UT
Full-time
Onsite
Entry Level
1+ years expKenect is a leading AI-powered texting and reputation management platform used by over 10,000 dealerships and service businesses across North America. They are seeking a Tier I Customer Support Specialist who will be the first point of contact for customers needing assistance, providing basic technical support and troubleshooting issues related to the Kenect software.
Information TechnologyMessagingSoftware
Responsibilities
Troubleshoot and support customers on basic technical issues related to the Kenect software
Password resets -Creating new users -Authenticating Kenect with Facebook & Google -User permissions and general Kenect settings –
Billing questions and updating customer accounts
Handling sensitive customer calls and triaging to appropriate team
Respond to customer requests via phone, email, and text messages within pre-determined timeframe
Coach and walk customers through screen share to troubleshoot technical issues -Triage defined support issues to Tier 2 Customer Support Specialist
Log and track all requests using the company's customer management tracking system, including documenting all actions taken to resolve requests
Qualification
Required
1 + years experience in Customer Support or Customer Service
Strong verbal and written communication skills
A+ organization skills
Comfortable and excited to talk to customers on the phone throughout the day
Types 50+ words per minute
Comfortable with navigating the web
Ability to develop friendly rapport with customers via phone, email, and text message
Benefits
Health, Dental, Vision, Life & Disability Insurance
Your birthday is a paid day off
Onsite gym
Breakroom full of snacks and drinks
Convenient location next to freeway entrance/exit
Company
Kenect
Kenect is a messaging platform that connects businesses with consumers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.31MKey Investors
PSG Equity
2021-04-20Series Unknown
2020-03-26Seed· $1M
2019-10-03Debt Financing· $0.3M
Leadership Team
Jeff Jones
President & COO
Bradford Rees
Vice President of Finance and Operations
Recent News
2025-10-09
Destination CRM
2025-09-24
2025-09-22
Company data provided by crunchbase