Milestone Technologies, Inc. · 11 hours ago
Technical Program Manager
United States
Contract
Remote
Mid, Senior Level
$72/hr - $72/hr
4+ years expMilestone Technologies, Inc. is seeking a Technical Program Manager to support their Platform Engineering team. The role involves managing complex cross-functional initiatives, driving automation solutions, and continuously improving processes to enhance the effectiveness of the engineering organization.
Application Performance ManagementConsumer ElectronicsInformation Technology
Hiring Manager
Alicia Loerzel
Responsibilities
Manage complex and large-scale cross-team, cross-functional initiatives. Interface with engineering managers and engineers to estimate work efforts, define milestones, and manage resources. Track progress, resolve dependencies, evaluate risks, and communicate status to upper management and program stakeholders. Engage and energize project teams to achieve aggressive goals
Proactively remove obstacles to drive momentum and progress. Identify communication gaps, manage issue escalations, and provide support to teams balancing competing priorities. Drive results proactively
Understand technical implementation at the architecture level and propose technical alternatives when necessary. Ask questions that clarify priorities and push the team to be highly effective. Develop broad domain and technical knowledge
Understand product compromises. Have the end customer in mind and be able to bridge between end customer and technical aspects with a data-driven approach to increase our efficiency
Help manage the cross-functional strategic planning and business planning process, leading conversations with key stakeholders to develop concepts for strategic initiatives and developing those into detailed program / project plans (including roadmaps, funding planning, resource planning, clear Objectives, measurable outcomes, and hiring goals)
Continuously improve and scale the organization. Implement continuous improvements to the engineering organization and the program management process. Share program/project process frameworks, tools, and best practices that can be adopted throughout the organization. Improve product development and delivery. Mentor project management skills within our engineering leadership team
Qualification
Required
Strong technical acumen—comfortable with APIs, scripting (Python, SQL, or automation tools like Zapier, Airflow, Jira Automation, or ServiceNow workflows)
Obsessed with eliminating manual work through systems, integrations, and data-driven decision-making
Hands-on with tools — not just a manager, but someone who prototypes or drives automation solutions
Experienced in managing hundreds or thousands of operational tickets while maintaining SLA and prioritization discipline
Familiar with GenAI tools (ChatGPT, internal copilots, data extraction or ticket summarization bots)
Analytical and process-oriented — identifies bottlenecks, builds dashboards, and iterates for continuous improvement
Comfortable collaborating with engineers, analysts, and ops teams
Software engineering (helping improve automation processes) and internal project management (help us manage 1000s of Jira tickets)
Excellent working knowledge with standard sprint planning and program management tools (Jira, Confluence, and Google Sheets)
Experience with process optimization, program management
Continuously improve and scale the organization. Implement continuous improvements to the engineering organization and the program management process
Understand technical implementation at the architecture level and propose technical alternatives when necessary. Ask questions that clarify priorities and push the team to be highly effective. Develop broad domain and technical knowledge
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
Minimum 4 years of project / program management experience
Shown success in uncovering data to guide customer-driven decisions
Experience building efficient processes that scale across a large organization
Proven strong cross-team and cross-org stakeholder management
Self-motivated with a strong affinity for strategic problem solving and driving action
Metrics-driven: Experience determining effective program KPIs and using them to measure program success and issues and be able to create executive-level dashboards using standard tools
Persuasive written and verbal communication skills across diverse functions and teams
Strong organizational skills to juggle many tasks without losing sight of the highest priority items
Experience with process optimization, program management, customer support strategy
Excellent in identifying process gaps, measuring progress, and balancing engineering and product efficiency with process overhead
Preferred
Experience managing projects in platform engineering or a technical background in platform engineering
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase