Panda Restaurant Group · 17 hours ago
Guest Care Associate Manager (Data Analysis)
Rosemead, CA
Full-time
Hybrid
Senior Level
$90K/yr - $126K/yr
5+ years expPanda Restaurant Group is the largest family-owned American Chinese Restaurant concept in America, and they are seeking a Guest Care Associate Manager (Data Analysis) to unlock insights from guest interactions. This role involves performing complex data analyses, developing dashboards, and communicating insights to executive stakeholders to enhance the guest experience.
Restaurants
Responsibilities
Owns the extraction, transformation, loading (ETL), and cleansing of structured and unstructured data from multiple guest care platforms (social, contact center, VOC tools, survey systems). Builds, maintains, and optimizes pipelines for recurring and ad hoc data workflows that enable scalable analysis
Designs and delivers intuitive dashboards and self-service tools for cross-functional stakeholders using Tableau, Power BI, or similar platforms. Maintains reporting cadence and accuracy across core performance metrics, service KPIs, and guest satisfaction trends
Conducts in-depth analyses to identify root causes of guest sentiment trends, contact drivers, service quality issues, and sales impact. Performs cross-program analysis to uncover interdependencies and surface actionable opportunities for guest experience improvement
Translates data into clear, compelling narratives and visualizations for executive-level presentations and business reviews. Partners with cross-functional teams to develop business cases or action plans stemming from data-driven insights
Upholds data quality, integrity, and consistency across platforms and reporting environments. Supports the advancement of guest care analytics maturity by contributing to data definitions, documentation, and analytical standards
Qualification
Required
Bachelor's degree in Data Science, Analytics, Statistics, Business, Computer Science, or related field
5+ years of relevant experience in data analytics, business intelligence, or related roles, ideally within a service, retail, or customer care context
Proven experience managing large-scale datasets and developing dashboards and reporting solutions
Successful completion of initial and periodically required trainings (including, but not limited to, store training, Recognizing & Preventing Sexual Harassment training, Conscious Inclusion training, and Landmark Forum, etc.)
Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position
Preferred
Experience working with VOC tools, contact center platforms, or social listening systems
Benefits
Hybrid Work schedule
401K with company match
Yearly bonus opportunity
Full medical, dental, and vision insurance
On-site fitness center, biometric screen, and flu shot clinic
Discounts at Panda restaurants, theme parks, and gym memberships
Paid time off starting at 15 days with 7 federal holidays
Continuous education assistance and scholarships
Income protection including Disability, Life and AD&D insurance
Bereavement leave
Benefits available for eligible permanent full time associates
Company
Panda Restaurant Group
Panda Restaurant Group provides quick service Chinese food in high traffic locations, including malls, airports and sporting arenas.
10001+ employees
H1B Sponsorship
Panda Restaurant Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (10)
2023 (11)
2022 (3)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Nina Martínez
Chief Executive Officer
Alexandra Navadeh
Talent Acquisition Partner
Recent News
2026-01-19
2026-01-06
2025-11-07
Company data provided by crunchbase