DoorDash · 18 hours ago
Supervisor, Specialty Support Operations
Tempe, AZ
Full-time
Hybrid
Mid, Senior Level
2+ years expDoorDash is a technology and logistics company focused on empowering local economies. As a Supervisor on the Specialty Pods Operations Team, you will oversee a team of support staff, manage daily operations, and ensure high-quality support for customers, Dashers, and merchants.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead a team of 15-18 full-time employees who are focused on supporting Customers, Dashers, and Merchants with their escalated inquiries
Improve our internal tools, and offshore agents to provide high-quality support
Establish and manage your team to individual and team goals and objectives
Coordinate daily workflow within the team and adjust resources to meet service-level agreements with the business
Create, distribute, and present impactful and reporting on performance
Opportunity to have a positive impact on your line of business
Qualification
Required
You have a Bachelor's degree or equivalent experience
You have 2+ years or more of people management or team lead experience
You have a mind and talent for process improvement
You have experience in pulling data and using data to influence your decisions
You have knowledge of Salesforce, Sigma, and Google Suite
You are comfortable working a hybrid model, with some in-office days and some remote days
You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
You increase results and are constantly evaluating how and whether your team's activities are achieving the desired, measurable impact
You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles' to solve challenging business problems at their root level
You are an owner, always looking for opportunities to better your work product
You thrive working in a fast-paced, ever-changing environment with an ability to learn and implement new processes efficiently
You are comfortable making tough decisions that balance the trade-off between quality and quantity
Preferred
You have experience in the tech, contact centers, restaurant, or logistics industries
You have familiarity with working with large, diverse customer support, operations, and sales organizations
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
The Motley Fool
2026-02-06
2026-02-05
2026-02-05
Company data provided by crunchbase