Netflix · 21 hours ago
Support Solutions Engineer (L5), Cloud Networking, CIE
United States
Full-time
Remote
Mid Level
$200K/yr - $300K/yrNetflix is a company dedicated to entertaining the world through innovative storytelling and technology. They are seeking a Support Solutions Engineer to deliver excellent support experiences for their developer community, advocate for customer needs, and improve engineering support tools and documentation.
Digital EntertainmentMedia and EntertainmentTVVideo Streaming
Responsibilities
Monitoring and handling customer requests
Troubleshooting and solving issues
Automating support needs
Developing support documentation and runbooks
Improving and maintaining support tools and automation
Understanding product offerings
Continuously looking for ways to improve the engineering support experience
Qualification
Required
Proven ability to deliver superior customer support and advocate for customer needs across complex organizations, ideally within a central team
Highly adaptable, thriving in fast-paced, ambiguous environments, and comfortable managing end-to-end investigations with creative problem-solving
Data-driven decision-maker with strong written and verbal communication skills, including experience enhancing documentation and explaining technical concepts to diverse audiences
Deep understanding of network access control in AWS and Kubernetes environments, including security group rule evaluation, CIDR notation, protocol/port specifications, and cross-account access patterns, with experience troubleshooting 'why can't I connect' scenarios
Proficiency in DNS fundamentals including record types (AAAA, CNAME, MX, TXT), zone delegation, TTL behavior, and resolution troubleshooting, with hands-on experience in Route53 or equivalent DNS management platforms
Working knowledge of AWS VPC concepts (subnets, route tables, NAT gateways, VPC peering, PrivateLink, TransiGateways, CloudWAN) with understanding of IPv6 and IPv4 differences, including address allocation, dual-stack configurations, and IPv6-specific considerations (NAT44, NAT64, Happy Eyeballs). Familiarity with infrastructure-as-code practices and platforms (OctoDNS, Terraform) for managing network resources at scale
Familiarity with load balancing concepts (DNS round robin, ALB/NLB, Classic ELB), including listener configuration, target groups, health checks, and common failure modes in distributed systems
Ability to leverage existing monitoring dashboards, log analysis tools, and large datasets (with basic SQL) to investigate issues, identify patterns, and communicate findings clearly to both technical and non-technical stakeholders
Eager to continuously learn and improve operational efficiency through automation and visualization, with a strong desire to understand how security products and platforms work together
Benefits
Health Plans
Mental Health support
A 401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
Full-time salaried employees are immediately entitled to flexible time off.
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
Founded in 1997
10001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (310)
2024 (309)
2023 (191)
2022 (261)
2021 (268)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$72.11BKey Investors
Wells FargoTCVGroupe Arnault
2025-12-05Post Ipo Debt· $67.2B
2024-08-01Post Ipo Debt· $1.8B
2018-05-05Post Ipo Debt· $2.67M
Leadership Team
Gregory Peters
Co-CEO
Ted Sarandos
Co-CEO
Recent News
2026-02-06
2026-02-06
Company data provided by crunchbase