JLL · 10 hours ago
Mail Services Coordinator
Indianapolis, IN
Full-time
Onsite
Entry Level
$20/hr - $22/hr
1+ years expJLL empowers you to shape a brighter way by providing world-class services and technology in real estate. The Mail Services Coordinator is responsible for managing mail room operations and ensuring efficient processing and distribution of mail and packages while maintaining exceptional client service standards.
CommercialReal Estate
No H1B
Responsibilities
Receive, process, and distribute all incoming USPS and overnight courier mail/parcels on the same day of receipt
Process and coordinate outgoing shipments through multiple carriers (FedEx, UPS, USPS, DHL)
Serve as primary liaison with all mail support service vendors and courier services
Sort and distribute incoming mail efficiently while resolving issues with incorrect or returned mail
Collect outgoing mail from designated stops, apply correct postage, and arrange for pickup
Weigh mail to determine accurate postage requirements and ensure cost-effective shipping
Reconcile and maintain accurate records of all incoming and outgoing mail and packages
Track daily workflow through detailed logging and submit weekly volume reports to Facility Manager
Proactively develop and maintain strong client relationships while providing exceptional service
Ensure all service levels meet or exceed established Key Performance Indicators (KPIs)
Serve as primary point of contact for receiving, dispatching, and tracking work requests to technical staff and vendors
Support day-to-day mail service delivery across campus-wide sites in accordance with established policies and procedures
Identify opportunities for operational improvements and cost efficiencies with recommendations to management
Request funding for postage and ensure adequate inventory of mail supplies
Assist with operational audits to ensure data integrity across all mail systems
Support operational reporting and purchasing activities as needed
Continuously seek opportunities to reduce costs while improving operational standards
Maintain compliance with all client contract requirements and internal procedures
Travel to other sites to provide assistance when needed
Assist with daily facilities operations as required
Work with Lead to update and maintain internal procedures for site-specific tasks
Perform other duties and tasks as assigned
Qualification
Required
High school diploma or equivalent
1-2 years of related mail room or logistics experience
Demonstrated professional reliability and strong work ethic
Self-motivated with excellent organizational and time management skills
High level of accuracy in processing and record-keeping
Ability to remain on feet for extended periods
Regularly lift, move, and carry up to 10 pounds
Frequently lift, move, and carry up to 25 pounds
Occasionally lift, move, and carry up to 50 pounds
Ability to work quickly and accurately with hands; good hand-eye coordination
Personal vehicle required for daily postal runs (mileage reimbursement provided)
Preferred
Experience with Corrigo or similar work order management systems
Knowledge of reprographic equipment operations
Previous experience in client-facing roles
Experience supporting multiple locations or campus environments
Experience with shipping, receiving, or logistics operations
Experience identifying and implementing operational efficiencies
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
JP Morgan Chase,Sculptor
2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase