Nationwide · 12 hours ago
Claims Specialist II, Material Damage (NWAG Farm, Virtual Private Passenger Auto)
United States
Full-time
Remote
Mid Level
$62K/yr - $116K/yr
3+ years expNationwide is a Fortune 100 company with a focus on helping people protect what matters most. They are seeking a Claims Specialist to handle repairable claims for private passenger autos, ensuring excellent customer service and adherence to claims best practices.
BankingFinancial ServicesInsuranceLife Insurance
Responsibilities
Efficiently handles all assigned claims with minimal direction and oversight, making decisions within delegated authority as outlined in company policies and procedures
Verifies and validates proper policy coverages and applies best claims practices to conclude assigned cases per company. Where necessary, investigates, evaluates, negotiates material damage claims of varying complexity with assigned limits and equitably settles all assigned cases at a fair dollar value commensurate with damages sustained
Opens, closes and adjusts reserves according to company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary. Establishes and authorizes adequate reserves and claims payments within the delegated authority
Utilizes multiple software systems and claims best practices to assess images and negotiate with auto repair facilities, Independent Adjusters, claimants and policyholders
May write and review quality material damage estimates and supplements, detailing the cost of parts, materials, and labor necessary for vehicle repairs. Utilizes photos, multiple software systems, and claims best practices to ensure accuracy. Evaluates repair costs to determine accident-related damage
Initiates and conducts follow-ups via proficient use of claims systems and related business systems
Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists in preparing files for lawsuit, trial, or subrogation
Deliver outstanding customer service and maintain high standards of professional conduct
Maintains and develops current knowledge of court decisions, principles and practices, material damage techniques, repair technology innovations, and policy changes impacting the claims function. This may require attending various seminars or training sessions. Additionally, maintains knowledge of assigned insurance lines, local industry repair procedures, local market pricing, and other functions within the assigned field
May assist with training, onboarding, and mentoring of new hires
Qualification
Required
3+ years of PL Auto (Material Damage) claims experience
Experience with CCC One and Claim Center
I-CAR designation
Three to five years of successful experience in customer service and/or claims handling
State licensing where required
Successful completion of required/applicable claims certification training/classes
Demonstrated knowledge of customer service principles
Knowledge of insurance company operations and multiple property casualty insurance lines of business
Experience with material/physical damage repair processes, vendor management, customer service techniques, and all related claims systems
Demonstrated knowledge and adherence to best claims practices
Confirmed ability to meet customer needs and provide exemplary service by advising customers of the claims process and ensuring a positive customer experience
Knowledge of insurance contracts and the legal aspects of court procedures affecting legal liability for all lines of insurance
Knowledge of claims systems
Validated analytical skills necessary to make decisions and reach resolution in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions
Proven ability to establish repair requirements and cost estimates for extensive losses and serves as a subject matter specialist on respective claims projects
Proven organizational skills to effectively prioritize increased and more sophisticated workloads
Demonstrates strong but flexible standards and can resourcefully operate to efficiently balance the conflicting demands of the position
Excellent written and verbal communication skills necessary to effectively communicate and/or collaborate with policyholders, claimants' attorneys, agents, and general public
Demonstrated leadership capabilities to effectively train, coach, and mentor less experienced associates
Ability to operate a personal computer and related software
Preferred
Ag/Farm experience
Undergraduate degree or equivalent experience
Participation in technical insurance or industry coursework preferred (CPCU, ICAR, ASE)
Material/physical damage experience
Related repair industry experience
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
And more.
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Grafmeyer
VP, Chief Enterprise Architect
Tony Fenton
Vice President Commercial Lines Underwriting & Product - Commercial, E&S and Specialty
Recent News
2025-11-24
2025-10-20
2025-09-27
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