Rio Hotel & Casino Las Vegas · 15 hours ago
Pool Cabana Host
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expRio Hotel & Casino Las Vegas is seeking a Pool Cabana Host to ensure complete customer satisfaction by providing high-quality service to cabana and daybed guests. The role involves greeting guests, assisting with food and beverage orders, handling transactions, and maintaining cleanliness while providing friendly service.
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Responsibilities
Greets and welcomes all cabana guests in a pleasant and professional manner and escorting them to their cabana or daybed
Assisting guest with food and beverage choices/menus, taking food and beverage orders accurately, delivering orders promptly
Accurately, and professionally deal with cash/credit transactions, aid cabana guests with requests, and cabana/pool deck cleanliness
Continuously seek service opportunities
Respond to and resolve guest complaints
Answer guest questions and possess knowledge about property events and attractions
Work closely with bar staff, runners and kitchen staff to coordinate the delivery of food and beverage orders to the appropriate location
Provide friendly and professional service to guests, assisting with any additional requests or inquiries they may have
Communicate any special instructions or guest preferences to the bar and kitchen staff to ensure the correct preparation of orders
Provide fast (20 minutes or less round time), friendly, professional beverage service to pool guests; carry full trays on every round
Take drink orders, communicate with the bartender, assist in the preparation of drinks, and present drinks to guests
Maintain a clean and well-stocked workstation
Handle money according to procedures
Serve as an ambassador of goodwill while working and at customer and public relations functions; appear in publicity photos
Work well with others, especially beverage servers, bartenders, barbacks and the beverage supervisor
Provide personalized service and use guests' names
Resolve service problems according to guidelines
Meets the attendance guidelines of the job and adhere to regulatory, departmental, and company policies
Fulfill any other related duties as assigned
Qualification
Required
At least 21 years of age
High school diploma or equivalent
One-year previous high-volume food and beverage experience
Must possess excellent customer service and communication skills
Must be able to initiate and engage in conversation in a professional and friendly manner
Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
Must be able to work any day of the week and scheduled shift
Must be able to get along with co-workers and work as a team
Must present a well-groomed appearance
Work requires knowledge of tray service and cocktail ingredients
Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed
Must be able to qualify for licenses and permits required by federal, state and local regulations
Must be able to work under time constraints and within established deadlines
Must regularly lift and/move up 30 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces
Work outdoors and be exposed to various environmental factors such as, but not limited to, varying conditions of temperature, heat, water, wind, extensive sun exposure, chemicals, including chlorine and other pool chemicals, noise, dust, and cigarette smoke
Work in a fast-paced and busy environment
Preferred
Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service
Company
Rio Hotel & Casino Las Vegas
Rio Hotel & Casino, part of the Destination by Hyatt brand, is a vibrant oasis just one block off the famed Las Vegas Strip on Flamingo Road.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-12-05Acquired
Leadership Team
Michelle Zornes
HR Business Partner
Recent News
ReviewJournal
2025-10-14
Company data provided by crunchbase