WM · 12 hours ago
Senior Manager, Customer Data & Analytics
Houston, TX
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expWM Digital is seeking a forward-thinking Senior Manager, Customer Data & Analytics to shape and scale data engineering, data management, and product support capabilities that power our Customer businesses. This leader will partner closely with stakeholders to transform data into trusted insights, accelerate decision-making, and deliver meaningful customer impact at enterprise scale.
EnergyEnvironmental EngineeringRecyclingSustainabilityWaste Management
Responsibilities
Partner with Digital and Business partners to define and implement the data strategy and data governance for the Customer businesses including Sales
Customer Experience, Brand & Marketing and Pricing
Collaborate with business stakeholders and IT leaders to identify and prioritize data needs and opportunities
Manage a team of data engineers, business analysts, data management analysts and support staff to deliver high-quality data solutions and services
Oversee the design, development, and maintenance of data pipelines, data warehouses, data lakes, dashboards, reports, and analytical models including AI (GenAI, Agentic AI)
Drive innovation and best practices in data engineering, AI/analytics, and data management solutions
Ensure data quality, integrity, security, and compliance with data governance standards and best practices
Oversee the team budget, resource planning and supplier management
Provide guidance, coaching and mentoring to the data and analytics team and foster a culture of learning and development
AI (GenAI, Agentic AI) experience is preferred
Ability to lead and mentor Expertise in data warehousing, ETL, data modeling, data quality, data governance, data visualization data teams, coordinate cross-functional projects, and present complex data findings to both technical and non-technical audiences
Analytical mindset with ability to apply business acumen to solve real-world problems through a practical approach
Curious mindset that constantly seeks improvement and optimization opportunities
Understanding of SQL, Snowflake, AWS, Azure, or other data technologies
Strong communication, collaboration, problem-solving and project management skills
Ability to work in a fast-paced, dynamic, and complex environment
Qualification
Required
Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study, or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant experience
8 years or more years previous experience (in addition to education requirement)
Ability to lead and mentor Expertise in data warehousing, ETL, data modeling, data quality, data governance, data visualization data teams, coordinate cross-functional projects, and present complex data findings to both technical and non-technical audiences
Analytical mindset with ability to apply business acumen to solve real-world problems through a practical approach
Curious mindset that constantly seeks improvement and optimization opportunities
Understanding of SQL, Snowflake, AWS, Azure, or other data technologies
Strong communication, collaboration, problem-solving and project management skills
Ability to work in a fast-paced, dynamic, and complex environment
Preferred
Project Management Certification
ITIL
Certified Software Test Engineer
Expereince with AI tools and technologies
Benefits
Medical
Dental
Vision
Life Insurance
Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days
Company
WM is North America's leading provider of integrated environmental solutions.
10001+ employees
H1B Sponsorship
WM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (3)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$9.95B2024-10-31Post Ipo Debt· $5.2B
2024-06-24Post Ipo Debt· $1.5B
2023-07-27Post Ipo Debt· $2B
Leadership Team
James C. Fish
Chief Executive Officer
John Morris
President and Chief Operating Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-12-22
Company data provided by crunchbase