JSI · 16 hours ago
Sales Operations Manager
Greenbelt, MD
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $150K/yrJSI is a leading full-service consulting firm specializing in broadband solutions. The Sales Operations Manager will serve as a strategic partner to the Chief Revenue Officer, managing systems, data integrity, and reporting to enable disciplined growth across the organization.
ConsultingFinancial ServicesInformation TechnologyTelecommunications
Responsibilities
Own day-to-day administration, integrity, and continuous improvement of the CRM platform (Oracle NetSuite preferred)
Recommend, define, and maintain core Sales and Revenue KPIs, including:
Funnel and pipeline health
Sales stage conversion, velocity, and win rates
Forecast accuracy and roll-ups
Account activity and engagement metrics
Build, maintain, and publish dashboards and executive-level reporting that show progress, trends, risks, and opportunities
Serve as the CRO’s primary operational partner, translating revenue strategy into measurable execution and disciplined operating rhythms
Ensure accuracy, consistency, and alignment of data across Sales, Marketing, and Finance
Partner closely with FP&A to align pipeline, forecast, bookings, backlog, and revenue data
Identify patterns, anomalies, and early warning signals; proactively recommend corrective actions
Support light budget tracking and forward-looking analysis tied to revenue execution and resource allocation
Support preparation of Board of Directors materials related to Sales, pipeline, forecast, and revenue performance
Partner with the CRO, CFO, and FP&A to ensure data presented to the Board is accurate, consistent, and aligned with internal reporting
Provide analytical support and recurring reporting for Private Equity ownership, including performance metrics, trends, and ad hoc analysis
Operate with discretion and professionalism when handling sensitive executive, Board, and ownership information
Administer and track sales enablement programs, certifications, and participation (coordination and reporting—not training delivery)
Support the operational design, tracking, and KPI reporting of sales compensation plans, ensuring plans can be implemented and measured within CRM and reporting tools
Track and report on marketing spend against defined KPIs in partnership with Marketing leadership
Monitor sales travel and expense metrics by individual and team; identify trends and opportunities for optimization
Maintain visibility into operational metrics that impact revenue efficiency and scalability
Act as primary Sales Operations liaison to IT on CRM requirements, enhancements, and process improvements
Introduce structure, standardization, and scalable processes into legacy workflows while respecting business realities
Leverage AI, automation, and analytics tools to improve efficiency, insight quality, and execution speed
Qualification
Required
Bachelor's degree in Engineering, Accounting, Finance, Management, or a related analytical discipline
Demonstrated experience in Sales Operations, Revenue Operations, or Business Operations roles
Hands-on experience with CRM platforms; Oracle NetSuite strongly preferred
Advanced proficiency in Microsoft Excel (pivot tables, advanced formulas, data analysis)
Strong working knowledge of Microsoft 365 (Excel, PowerPoint, Teams, Outlook)
Proven ability to build KPI frameworks, dashboards, and operational reporting
Experience partnering with Finance (FP&A), Sales leadership, Marketing, IT, and executive stakeholders
Benefits
Competitive salary + performance-based bonuses.
Comprehensive benefits package (medical, dental, vision, 401(k)).
Generous PTO and wellness opportunities.
Ongoing professional development and educational opportunities.
Company
JSI
JSI is a consulting and broadband solutions leader, offering communications providers operational, financial, and engineering services.
Founded in 1962
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$17.32MKey Investors
Balance Point Capital Partners
2024-05-09Debt Financing
2018-10-03Private Equity· $17.32M
Leadership Team
Tasos Tsolakis
Chairman
Recent News
balancepointcapital.com
2025-04-04
2025-03-20
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