Planet Networks · 1 day ago
Customer Success Representative
Newton, New Jersey, United States
Full-time
Onsite
New Grad, Entry Level
$20/hr - $30/hrPlanet Networks is seeking a Customer Success Representative to provide technical and account-related support to customers for internet services. The role involves troubleshooting issues, processing orders, and ensuring customer satisfaction through effective communication and collaboration.
Cloud ComputingInformation TechnologyInternetInternet of ThingsISPOptical Communication
Responsibilities
Provide technical support to customers through various channels including phone and email
Troubleshoot technical issues related to internet and phone services, including connectivity issues, ONU and router configuration, as well as wireless network setups
Process inbound orders / sales and answer basic customer inquiries regarding service offerings
Process customer payments, answer invoice questions, and other account related activities
Escalate complex issues to senior technical support staff when necessary
Follow-up with customers to ensure their issues have been resolved to their satisfaction
Collaborate with other departments within the company to address customer issues and concerns
Maintain accurate records of customer interactions and service requests
Perform other duties as assigned by management
Stay up to date on the latest developments and trends in the internet services industry
Qualification
Required
Availability to work non-traditional schedules, including evening shifts such as 12:00 PM–8:00 PM or 2:00 PM–10:00 PM
Availability to work at least one weekend shift per week as part of a rotating schedule
Company
Planet Networks
Planet Networks focuses on high speed Internet services in NJ, NY, and PA
Founded in 1994
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Boyle
CEO
Company data provided by crunchbase