Bank of the Orient · 4 hours ago
Assistant Loan Operations Manager
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
6+ years expBank of the Orient is a well-established Asian Community Bank headquartered in the Financial District, San Francisco, California. They are seeking an Assistant Manager for Loan Operations to manage the bank's loan servicing operations and staff while ensuring compliance with regulatory laws. The role involves developing policies, supervising loan processes, and maintaining accurate records while providing quality customer service.
BankingCustomer ServiceFinanceFinancial ServicesInformation Technology
Responsibilities
Demonstrates quality customer service principles with internal and external customers consistently
Supervises loan funding, disbursement, reconciliation and loan boarding processes to ensure accuracy and completeness, and processes and procedures are followed consistently
Tracks and prepares loan closings status and work flow reports
Performs test call back new loan audit report and follow up on corrections made
Overseas and reviews payments and advances processed by loan servicing
Performs periodic audits and certification including GL, property taxes, collateral, insurance etc
Aggregates and reports delinquent and collection information
Prepares and/or updates loan operations policies and guidelines as needed
Interacts with auditors, compliance and examiners to assist in Bank’s reviews and examinations
Follows up and corrects any items addressed and ensures necessary changes or recommendations have been implemented as directed from management, directors or examiners on a timely manner
Acts as a point person and problem-solver for issues relating to customer service, Fiserv Core Processing System and LaserPro
Responsible for LaserPro Administration, Fiserv and other vendor enhancement training
Responsible for FHLB and FRB collateral pledge reporting
Maintains accurate accounting records on all loan accounts, including balancing to the general ledger. Performs periodic audits and certification including GL, property taxes, collateral, insurance etc
Overseas and reviews payments and advances processed by Loan Servicing. Confirms payment of taxes, insurance, premiums, etc. from the accounts in a timely manner and all payments and receipts are recorded properly
Monitors the recordkeeping and storage of all loan documents including electronic filing and archiving, ensuring that loan papers are properly protected and that an efficient file maintenance system is maintained. Accountable for the security of loan documents, adequate back-up procedures, and disaster preparedness
Manages daily activities of the Loan Operations staff assigning work, answering questions, solving problems, helping with complex transactions and sensitive customer relations problems, explaining policies and procedures to customers
Manages employee performance by conducting performance evaluations and monitoring performance and productivity of staff
Administers and develops policies, procedures and guidelines for loan servicing operations to ensure that department meets all compliance requirements
Manages and ensures compliance with all Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), USA Patriot Act, Suspicious Activity Reporting (SAR), Customer Identification Program (CIP), Customer Due Diligence, Identifying High Risk Accounts, and works diligently with the Compliance Department
Actively participates in required Bank training satisfactorily and on time – i.e., customer service training, compliance training such as BSA / AML Training, computer training, etc
Maintains strict control and confidentiality over all non-public customer information in accordance with the Gramm-Leach-Bliley (GLB) Act, all applicable state regulations and the Bank’s Customer Information Security Policy
Abides by the Bank’s Compliance Programs, as well as other compliance and security banking laws, rules and regulations
Qualification
Required
Requires Bachelors' degree in Business or related field
Minimum 6 years increasingly responsible experience in loan documentation and servicing in a financial services industry
Requires 2 years in a supervisory role with leadership experience
Requires in-depth computer experience with programs such as MS Word, Excel, etc
Thorough understanding of law and regulations pertaining to loan documentation and maintenance
Demonstrated ability to read and analyze financial data
Excellent oral and written communication skills, and the ability to clearly and concisely express analytical conclusions and recommended actions with tact and diplomacy
Demonstrated ability to successfully manage staff; efficiently handle heavy volumes of loans, and effectively work with all areas of the Bank
Proficient with documentation and core processing systems such as LaserPro and Fiserv Navigator
Preferred
Bilingual: Cantonese or Mandarin Speaking Preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Bank of the Orient
Bank of the Orient is a bank specializing in personal and business solutions.
51-200 employees
H1B Sponsorship
Bank of the Orient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2021 (4)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
John Curtis
President and Chief Executive Officer
Company data provided by crunchbase