Itential · 20 hours ago
Director of Professional Services - Project Management
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expItential is a company that specializes in project management and professional services. The Director of Professional Services – Project Management will be responsible for organizing, managing, and planning complex projects, overseeing a team of project managers and engineers to ensure timely and accurate project completion.
ComputerInformation TechnologySaaSSoftwareTelecommunications
Responsibilities
Lead an interdepartmental team to complete projects on time, to specifications, and with accuracy and efficiency, ensuring that team members assigned to project possess the proper qualifications to deliver excellent customer success
Conduct cost analysis, estimating expected costs for the department and opportunities for improved efficiencies
Establish strong client relations and develop relationships at executive levels
Act as a liaison between company, customers, and vendors, and serve as the escalation point person for the customer, delivery, and other associate Itential teams
Deliver measurable solutions to customers
Prepare and implement a budget based on estimates
Management and oversight of the following areas: revenue, process, implementation practices, process/workflow consulting and education
Develop, maintain and rebuild partnerships with internal and external stakeholders. Expertly communicate with executives
Assist in developing and executing effective practices, tools, and standards for implementations
Build commitment to common goals; create an environment of collaboration
Embrace change to stay ahead of problems
Participate in strategic initiatives
Conduct risk assessments; report identified risks to management; provide recommendations for mitigation of risk (including termination of the project, if appropriate)
Partake in project audits to identify performance improvements
Communicate and collaborate with sales and marketing teams to provide training and information required to promote and sell new projects, programs, and systems
Ensure compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices
Qualification
Required
Bachelor's degree in related field, which may include Computer Science, Business, Project Management, IT or Engineering strongly preferred
Strong supervisory and leadership skills. Can create a dynamic team that is inspired to exceed expectations. Creates a group of resources that is sought after throughout the company
At least 5+ years of program management experience with progressively complex software engagements
Demonstrated experience developing, executing, and following up on programs
Customer facing experience in an IT Professional Services environment
Excellent communication, verbal, critical thinking & analytical skills
Excellent interpersonal, organizational and customer service skills
Attention to detail. Can juggle multiple assignments
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Financial budgeting and forecasting for Services programs
Company
Itential
Network Automation & Orchestration
201-500 employees
H1B Sponsorship
Itential has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (9)
2023 (11)
2022 (18)
2021 (15)
2020 (11)
Funding
Current Stage
Growth StageTotal Funding
$25.5MKey Investors
Elsewhere Partners
2022-02-07Convertible Note
2021-04-13Series B· $20M
2017-09-27Series A· $5.5M
Leadership Team
I
Ian Bresnahan
President and CEO
Chris Wade
Co-Founder & CTO
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