Walgreens · 8 hours ago
Specialty Pharmacy Implementation Manager (Remote)
United States
Full-time
Remote
Mid, Senior Level
$78K/yr - $124K/yr
5+ years expWalgreens is a leading pharmacy retailer that has been serving communities since 1901. The Specialty Pharmacy Implementation Manager oversees project implementation processes, ensuring they are cost-effective and timely, while acting as the primary point of contact for management during these phases.
Consumer GoodsHealth CarePharmaceuticalRetail
Responsibilities
Acts as a single point of contact for Specialty Pharmacy clients on more complex implementation phases and post implementations
Ensures all project parameter information required for implementation is accurate, complete and supportable before committing to services with the client; continues to work through open items, manages risk point escalation and brings closure in a timely manner to ensure client expectations are reasonable and understood
Gathers, verifies, and disseminates all documented information for new client implementations
Ensures thorough documentation and communication with special emphasis on custom components upon completion of all implementation duties including post-implementation follow-ups
Ensures performance guarantees regarding implementation are understood, agreed to by both parties, documented and achieved
Responsible for writing and reviewing Request for Proposal (RFP) responses upon request. Assists with finalist meetings either by attending or providing information and materials
Handles more complex issue resolution cases escalated from other team members
Ensures timely response to inquiries and uses knowledge of our clients and systems to troubleshoot the problem, determines what caused the issue, initiates the appropriate steps to correct it, initiates any documentation or procedural updates needed to avoid the issue from being repeated and escalates appropriately for final reconciliation; continues to work with client after implementation to resolve any issues or complete any outstanding items
Acts as a lead on task force committees, initiates discussion, educates other task force members and trains the team on the final product. Coaches, mentors, guides and provides oversight to less senior team members
Acts as a subject matter expert and offers support for other team members or clients; shares knowledge on a regular basis with team members to ensure everyone is kept up to date
Assists strategic account management with implementation of complex components for existing clients
Other responsibilities as judgment or necessity dictate
Qualification
Required
Bachelor's degree in business or related area of study; or equivalent combination of education and/or relevant work experience
5 years' work experience in project management, account management, operations management, or related field
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Intermediate level skills with Microsoft Office suite of products
Willing to travel up to/at least 30% of the time for business purposes (within state and out of state)
Preferred
We will consider employment of qualified applicants with arrest and conviction records
Company
Walgreens
Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.
10001+ employees
H1B Sponsorship
Walgreens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-07-23Grant· $25M
Leadership Team
Bala Visalatha
Chief Experience and Growth Officer
Barry Hanen
Director, Payments and Card Services
Recent News
Digital Commerce 360
2026-01-07
Business News
2025-11-25
Company data provided by crunchbase