Universal Music Group · 7 hours ago
Senior Director, Team Operations
Philadelphia, PA
Full-time
Onsite
Lead/Staff, Director/Executive
$135K/yr - $276K/yr
5+ years expUniversal Music Group is the world’s leading music company, committed to artistry, innovation, and entrepreneurship. The Senior Director, Team Operations plays a key role in enabling how Famehouse operates day to day and scales over time by improving workflows, team alignment, and operational effectiveness.
Audio Recording and ProductionMedia and EntertainmentMusicPublishing
Responsibilities
Lead cross-functional initiatives to design, document, and improve core business processes
Analyze existing workflows to identify inefficiencies, gaps, and opportunities for improvement
Develop scalable process frameworks and documentation that promote clarity and consistency
Support the rollout of new processes, tools, and ways of working across teams
Partner with leaders to ensure changes are clearly communicated and effectively adopted
Act as a facilitator between teams to drive alignment during periods of change
Partner with department leaders to assess team responsibilities, workflows, and cross-functional touchpoints
Recommend adjustments that improve efficiency, accountability, and collaboration
Support implementation planning, communications, and follow-up related to organizational changes
Evaluate how teams use operational tools (e.g., project management, communication, and data platforms)
Identify friction between process and technology, and partner with IT or Product teams to improve adoption and usage
Create playbooks and best practices to support consistent tool usage
Implement lightweight frameworks to support continuous improvement across teams
Use data, feedback, and observation to identify operational challenges and drive solutions
Track and share key operational indicators related to efficiency, alignment, and execution
Qualification
Required
5–10 years of experience in business operations, process improvement, or organizational effectiveness
Demonstrated success leading cross-functional initiatives and driving operational change
Strong understanding of process design, systems thinking, and workflow optimization
Experience supporting change management efforts and enabling adoption across teams
Excellent communication, facilitation, and relationship-building skills
Ability to balance strategic thinking with hands-on execution in a fast-paced environment
Preferred
Experience in entertainment, music, fashion, retail, or eCommerce
Benefits
Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Company
Universal Music Group
Universal Music Group is a music-based entertainment company that offers music recording, publishing, and merchandising services worldwide. It is a sub-organization of Leviy Publishing.
10001+ employees
H1B Sponsorship
Universal Music Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (24)
2023 (14)
2022 (22)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$8.65BKey Investors
William AckmanTencent
2023-06-06Post Ipo Debt· $802.31M
2021-09-21IPO
2021-06-21Secondary Market· $4.17B
Leadership Team
Devraj Sanyal
Chairman & CEO, Universal Music Group, India & South Asia; SVP Strategy "AMEA"
Timothy Xu
Chairman and CEO
Recent News
Digital Music News
2026-02-04
Music Business Worldwide
2026-02-03
Company data provided by crunchbase