Spring Health · 20 hours ago
Senior Localization Quality Manager
United States
Full-time
Remote
Mid, Senior Level
$97K/yr - $114K/yr
5+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. They are seeking a Senior Localization Quality Manager to develop and implement quality frameworks for localized mental health services, ensuring high-quality care and continuous improvement across products.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Solidify Spring Health’s leadership position in offering high quality localized mental health care services globally
Develop, implement, and maintain a robust quality framework, including testing processes and standards
Define and track key quality metrics and drive continuous quality improvement across all localized products and content
Oversee testing cycles, manage bug reporting/triage, and ensure timely resolution of quality issues with cross-functional teams (e.g., engineering, product, ops)
Own the creation, maintenance, and enforcement of linguistic assets (TMs, glossaries, style guides, reference materials)
Track and improve the quality performance of external localization vendors
Identify opportunities for automation and tooling integrations specifically for quality and testing workflows
Collaborate with stakeholders (design, UX, R&D) to improve the quality of our global member experience
Build & deliver the Spring Health localization quality strategy & roadmap
Implement a quality framework to measure and improve the localized Spring Health experience
Reduce customer escalations related to localization quality
Qualification
Required
5+ years of experience localization program management, quality management, AI/machine translation, or a similar role
Proven ability to define, implement, and measure localization quality standards and metrics
Experience with localization tools and bug tracking systems
Highly organized, detail-oriented, and proficient in root cause analysis and issue prevention
Ability to work in a cross-functional and fast-paced environment
Preferred
Fluency in another language
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
2026-02-03
Behavioral Health Business
2025-12-12
Company data provided by crunchbase