Berkshire eSupply · 1 day ago
Website Technical Support
Novi, MI
Full-time
Hybrid
Mid Level
3+ years expBerkshire eSupply is a dynamic organization dedicated to supporting independent distributors with the products and services required to compete in the rapidly evolving industrial marketplace. The Website Technical Support role involves providing support to customers using the private label ecommerce platform and coordinating with internal teams to enhance customer service and platform functionality.
IndustrialLogisticsMachinery ManufacturingManufacturingWarehousing
Responsibilities
Maintain a working knowledge of all company web platforms & features and ability to effectively demonstrate functionality
Support changes to system domain, Favicon, and CMS Editor Pages; conduct additional training sessions as needed
Coordinate, schedule, and participate in technical integration calls with customers, third party software firms, and BeS team members
Document & test new website features in a sandbox environment and provide approval for rollout when conditions are met
Support our distributors with loading/linking their website advertisements, such as banner ads, URL links to promo pages, catalog sections, or PDFs
Assist customers with website administration, including data management, user permissions, order/pricing/marketing management, translation, settings, and network compatibility
Assist customers with SEO set up for their websites, Google Analytics, Tag Manager, Ads, My Business, various reporting, etc
Assist with other projects & duties when the business needs require
Travel: 10%
Qualification
Required
3+ years of experience in website development and/or support, project management, help desk, or related field
High School Degree or GED required
Demonstrated experience with HTML, CMS, CSS, PHP, Java, SQL, API's, web programming, E-commerce, cross-browser compatibility, coding and modifying websites (from layout to function and according to client specifications)
Demonstrated experience using a ticketing system (Jira, Fresh Desk, etc.)
Familiarity with Punch Out Catalogs such as Ariba, SAP, Vroozi, and others
Ability to work and thrive in a fast-paced environment, learn rapidly, and master diverse web technologies and techniques
Effective problem diagnosis and creative problem-solving skills
Strong organization skills to juggle multiple tasks within the constraints of timelines
Customer-centric attitude and a desire to contribute to customer-focused company
Proficient use of a computer & Microsoft Office Suite
Preferred
Bachelor's Degree in Information Technology or Computer Science preferred
Benefits
Flexible Schedule & Telework Options
Paid Holidays, Paid Vacation, and Attendance Awards
Competitive Pay
Company Phone or Monthly Phone Allowance
Tuition Reimbursement
401(k) with Company Match
PPO Medical, Vision, and Company Paid Dental
Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
Company
Berkshire eSupply
Berkshire eSupply provides warehousing, distribution, industrial supply, logistics, cutting tools, private-label websites, and machinery.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Patty Sommerville
Executive Assistant to CEO of Berkshire eSupply
Company data provided by crunchbase