State Farm · 18 hours ago
Cloud Technical Architect
Bloomington, IL
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $150K/yr
5+ years expState Farm is a Fortune 50 company dedicated to helping people and investing in communities. They are seeking a seasoned Cloud Technical Architect to design and architect cloud contact center solutions while collaborating with various teams to drive innovation and support production execution.
Insurance
Responsibilities
Design and architect Hercules cloud contact center solutions, establishing a clear vision and advancing architecture maturity within the contact center domain
Collaborate with architecture peers, business partners, and product teams to develop aspirational architecture, spearhead innovation, and support production execution
Identify opportunities for proof-of-concepts (POCs) to evolve the C3 solutions and lead their implementation
Maintain broad knowledge of technology architecture, including application systems design, integration, web applications, and web services
Stay informed on application development, infrastructure, and data domains
Understand business applications, technology trends, and State Farm’s recommended architecture patterns to evaluate and deploy innovative IT solutions aligned with enterprise standards
Provide mentorship, technical guidance, scripting support, and training, delegate tasks as appropriate
Analyze solutions that drive business outcomes and guide technology selection and placement decisions, ensuring alignment with target-state architecture
Establish feedback loops with business and technology partners to review and validate architecture decisions
Apply comprehensive technical knowledge to ensure quality, integration, and governance across multiple application environments
Understand the interconnection of applications and data across processes and platforms, and their impact on end users
Manage multiple work stories simultaneously or focus intensively on complex assignments
Exercise significant influence across multiple product suites or teams within the area of responsibility
Act as a trusted advisor, shaping leadership decisions and guiding product team directions within your domain
Qualification
Required
Bachelor's degree in computer science, Software Engineering, or equivalent professional experience
Minimum of 5 years hands-on experience developing solutions on AWS or other cloud platforms
Proven expertise in architecting modern, scalable, maintainable, resilient solutions with agility
Experience with CI/CD pipelines, DevSecFinOps, Site Reliability Engineering (SRE), and Service Level Objectives (SLOs)
Proficiency with core tools and languages such as Java, Python, React JS, AWS Lambda, S3, DynamoDB, Redshift, Glue, RESTful APIs, SNS, and other AWS services
Commitment to staying current with emerging technology trends
Strong ability to navigate organizational structures and collaborate effectively across teams
Familiarity with the AWS Well-Architected Framework and experience applying its principles
Preferred
Experience building applications on the ROSA platform is a plus
AWS certifications
Demonstrated ability to foster innovation, encourage diversity of thought, and integrate new ideas
Working knowledge of Amazon Connect Cloud Contact Center platform is highly desirable
Experience with AI/ML technologies and Amazon Connect Contact Lens are significant advantages
Knowledge/Experience with Generative AI (GenAI) would be a plus
Benefits
401k Plan
Health Insurance
Dental/Vision plans
Life Insurance
Paid Time Off
Annual Merit Increases
Tuition Reimbursement
Health Initiatives
Company
State Farm
At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
10001+ employees
H1B Sponsorship
State Farm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Alexis Harris
CEO/AGENT
Aquilas Zephir
Owner/CEO at Aquilas Zephir State Farm
Recent News
2024-05-05
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2024-04-14
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