Cypress HCM · 4 months ago
Client Solution Manager
New York, NY, US
Full-time
Hybrid
Mid Level
$30.96/hr - $38.70/hr
3+ years expCypress HCM is seeking a Client Solutions Manager who will leverage their expertise in online media and relationship building to provide campaign intelligence and strategy consultation. The role involves managing multiple clients and projects while driving incremental revenue through collaboration and optimization of advertising campaigns.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Build trusted relationships with clients providing best-in-class customer experience by proactively identifying and solving customer challenges
Partner with cross-functional teams across Insights, Marketing, Media Operations, etc. to collaborate on campaign activation and drive toward client goals
Be a consultative seller to renew and grow client investments
Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are achieved
Consult and own all aspects of the client’s media campaigns including targeting, implementation, creative and content quality, optimization, performance, and proving ROI through campaign insights
Apply rigor and use technology to design account plans to meet revenue goals
Support customer communication and education including a best-in-class onboarding experience and ad hoc platform education needs
Drive new product adoption and partner technology integration to enable client success and efficiency
Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met
Qualification
Required
3+ years of experience in advertising, sales, marketing, consulting, or media
2+ years of auction based or programmatic campaign management and optimization experience (i.e. Google Ads, SEO/PPC, ad exchange/trading desks)
Preferred
BA/BS degree or equivalent practical experience
Ability to work with MS Office Suite (PowerPoint, Excel, Google Docs)
Demonstrated experience with Sales Force or relatable ticketing systems
Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising / media analytics
Ability to think strategically with a proven track record of achieving results by connecting a customer's pressures with data-driven products and solutions
Demonstrated understanding of internet advertising technology and marketing automation
Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
Ability to work independently and collaborate cross-functionally
Demonstrated commitment to understanding and prioritizing the needs of the customer
Stakeholder Management
Sales Force
Google Docs
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase