Arkansas Blue Cross and Blue Shield · 22 hours ago
Support Specialist Customer Service I
Northwest Arkansas Corporate Building
Full-time
Onsite
Entry Level
1+ years expArkansas Blue Cross and Blue Shield is a leading healthcare provider, and they are seeking a Support Specialist Customer Service I to assist customers and provide administrative support. The role involves answering calls, greeting customers, and performing various administrative tasks to support the regional office team and enhance customer service.
Financial ServicesHealth CareNon Profit
Responsibilities
Administrative Support: Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area
Customer Service: Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls. Logs service inquiries documenting information relevant to the contact. Schedules sales and service appointments for retail team members. Conducts initial research of service inquiries and forwards for appropriate handling
Makes deliveries to postal services. Valid driver’s license with acceptable driving record
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent
Minimum one (1) year customer service experience dealing with customers via telephone and in-person
Experience performing supportive functions in a customer-oriented environment
Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel
Active Listening
Conflict Resolution
Decision Making
External Collaboration
Interpersonal Communication
Logical Thinking
Oral Communications
Performing Administrative Activities
Personal Computer (PC) Software
Personal Organization
Problem Sensitivity
Process Information
Punctuality
Researching
Sound Judgment
Written Communication
Valid driver's license with acceptable driving record
Company
Arkansas Blue Cross and Blue Shield
Arkansas Blue Cross and Blue Shield provides reliable insurance plans to Arkansans while being a valuable community partner.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Curtis Barnett
President and CEO
Anne Gardner
Counsel Litigation and Privacy
Recent News
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