Energy Job Search · 23 hours ago
Robotics Tech Support Specialist
Auburn Hills, MI
Full-time
Onsite
Mid Level
4+ years expABB is a global market leader in robotics, entering an exciting chapter with the acquisition by SoftBank Group. The Technical Support Specialist will provide expert assistance for ABB Robotics products, ensuring customer satisfaction through troubleshooting and resolving technical challenges.
Staffing & Recruiting
No H1B
Responsibilities
Provide escalation technical support for ABB Robotics products, systems, and software via phone, email, and remote tools
Troubleshoot hardware, software, and application-related issues in robotics and automation systems
Analyze customer problems, identify root causes, and recommend effective solutions
Collaborate with engineering, product management, and field service teams to resolve complex issues
Document cases, solutions, and best practices in internal support systems
Deliver a high level of customer service while meeting response time and quality targets
Qualification
Required
Bachelor's Degree and 4+ years' experience, Associate's Degree and 6+ years' experience OR High School Degree and 8+ years' experience
4+ years of previous technical support, field service, or engineering experience working with Industrial Robotics, PLCs, or automation systems
You are immersed in and enjoy working with Robotics and Automation; experience in technical support, field service, or industrial automation
Strong troubleshooting and analytical skills
Willingness to travel 10-20%
Candidates must already have a work authorization that would permit them to work for ABB in the US
Preferred
Experience with ABB Robotics products is preferred
Programming Experience, such as robot programming, or scripting in industrial or technical environments preferred
You are at ease communicating in English, Spanish is a plus
Benefits
Opportunity to work with cutting-edge robotics and automation technology
Collaborative, global work environment
Professional development and training opportunities
Competitive compensation and benefits
A role with real impact on customer success and industrial innovation
Company
Energy Job Search
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201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase