Ann & Robert H. Lurie Children's Hospital of Chicago · 16 hours ago
Patient Service Representative II
Streeterville, IL
Full-time
Onsite
Entry, Mid Level
$19.50/hr - $30.23/hr
2+ years expAnn & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care and is seeking a Patient Service Representative II. This role involves performing tasks related to patient registration, mentoring staff, and handling complex issues within the clinic.
ChildrenHealth CareHospitalMedical
Responsibilities
Performs all tasks of the Patient Service Representative I role including pre-registration as well as full registration
Serves as a resource person and role model for Patient Service Representatives staff during clinic hours
Handles escalated or complicated issues with workflows
Mentors staff to assure consistency of department operations
Epic Super User
Epic tester
Develops Standard Operating Procedures
Cross trained in all aspects of operational functions
Participates in quality improvement activities
Reconciles Epic cash drawer as well as makes deposits for collections when appropriate
Order supplies for the areas within their scope
Maintains Physicians Sessions log to record time-in/time-out to document hours for billing purposes where applicable
Prepares monthly leases by services to record sessions completed and additional/overtime hours for accounting as appropriate
Monitors Front End Collections as well as enters weekly collections on the Collection Dashboard for HB/PB Optimization as appropriate
Works with Manager & Patient Service Representative III on staffing to address any daily staffing variances
Monitors distribution of information to practice plans and other departments as appropriate
Other job functions as assigned
Qualification
Required
High school graduate; some college preferred
Minimum two years' experience in clinics or physician office environment
Knowledge of insurance coverages as well as managed care requirements
Excellent communication/listening skills. Ability to make quick, accurate decisions on a daily basis
Ability to handle stressful situations
Computer skills with experience utilizing Microsoft applications i.e. Outlook
Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing and other allied health and medical center personnel
Skillset that exhibits the ability to handle multiple decisions making
Benefits
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various Voluntary Benefits
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program
Company
Ann & Robert H. Lurie Children's Hospital of Chicago
Ann & Robert H. Lurie Children's Hospital of Chicago is the largest pediatric healthcare provider in the region with a 130 year legacy of excellence.
1001-5000 employees
H1B Sponsorship
Ann & Robert H. Lurie Children's Hospital of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (19)
2023 (30)
2022 (16)
2021 (17)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$13.95MKey Investors
Baby Safety FoundationNational Cancer InstituteAce Hardware
2025-10-07Grant
2024-11-04Grant· $3.7M
2019-09-27Grant· $0.25M
Leadership Team
Audrey Rosenblatt
Director Advanced Practice Anesthesia Services
Recent News
Chicago Tribune
2026-01-22
2025-10-07
Company data provided by crunchbase