Promega Corporation · 16 hours ago
IT Service Desk Intern
San Luis Obispo, CA
Internship
Onsite
InternPromega Corporation is seeking an IT Service Desk Intern to provide technical support to its employees worldwide. The role involves assisting with business software applications, hardware and software installations, and contributing to efficient IT operations across the organization.
JournalismLife ScienceManufacturing
Responsibilities
Receive and respond to initial user inquiries via phone, email, instant messaging, and in-person requests for assistance
Create tickets, provide initial troubleshooting, and thoroughly document troubleshooting steps
Setup hardware and software, including configuration and training of supported systems. Recognize and escalate more complex issues to the next level of support
Assist in desktop imaging and maintaining image and inventory management (asset management)
Create and maintain knowledge base documentation for Promega systems
Handle tasks with proper communication and within the allotted timeframe under immediate to minimal supervision
Assist users in maximizing the use of networks and computing systems
Maintain confidentiality regarding information processed, stored, or accessed by end-users on the network
Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others
Embracing and being open to incorporating Promega’s 6 Emotional & Social Intelligence (ESI) core principles in daily work
Understands and complies with ethical, legal and regulatory requirements applicable to our business
Qualification
Required
Currently enrolled in a 2- or 4-year degree program in an information technology-related discipline
Ability to work effectively with minimal supervision
Excellent problem-solving skills, and strong interpersonal, verbal, and written communication skills
Ability to communicate in a friendly and effective manner with both non-technical and technical individuals
Ability to maintain patience, a customer-friendly attitude, and work effectively in a team environment
Ability to maintain a safe and clean working environment
Demonstrated proficiency in digital tools and technology, including Microsoft applications and mobile platforms, with the ability to adapt and leverage emerging technologies, such as artificial intelligence, to improve efficiency, automation, and collaboration
Preferred
1-year work experience in a similar IT support environment
Company
Promega Corporation
At Promega Corporation, creativity and connection drive discovery and innovation.
Founded in 1978
1001-5000 employees
H1B Sponsorship
Promega Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown1984-12-01Series Unknown
Leadership Team
W
William Linton
CEO and Chairman
Recent News
2026-02-03
Startup and Tech News - Madison Startups
2025-12-24
2025-12-15
Company data provided by crunchbase