New Brunswick Counseling & Burlington Counseling Center · 1 day ago
Admissions Coordinator/Front Desk Support
Mount Holly, NJ, US
Full-time
Onsite
Entry Level
1+ years expNew Brunswick Counseling Center (NBCC) is seeking a dedicated and personable Full-Time Admissions Coordinator to support our Admissions Department and Front Desk operations for our Mount Holly Location. This vital role serves as the first point of contact for prospective clients and their families, facilitating an efficient, welcoming, and HIPAA-compliant intake experience.
Addiction TreatmentConsultingHealth CareMental HealthTherapeutics
Responsibilities
Professionally greet clients upon arrival, answer incoming phone calls, and address client inquiries effectively
Coordinate intake appointments by liaising between clients and behavioral health providers to manage scheduling efficiently
Assist clients with check-in, verify personal information, and ensure accurate completion of required paperwork (e.g., consent forms, HIPAA acknowledgments)
Help clients complete pre-visit questionnaires as necessary
Collect and accurately process co-payments or deductibles at the time of service; assist clients with telehealth preauthorization processes
Manage appointment cancellations and rescheduling promptly to minimize disruptions
Conduct timely follow-ups with clients who miss appointments to facilitate rescheduling
Collaborate with internal departments to ensure efficient client flow and minimize delays
Actively participate in regular staff meetings, NBCC-BCC Pilot Program, and Mobile Medication Unit (MMU) meetings
Conduct preliminary interviews with prospective clients, providing detailed program information and evaluating eligibility
Communicate client information effectively with multidisciplinary treatment teams to determine program fit
Serve as a liaison between clients, families, and internal teams throughout the intake and admissions process
Maintain a clean and organized front desk and waiting area, ensuring a professional environment
Manage front desk administrative tasks such as filing, mail distribution, and maintaining office supplies inventory
Perform additional duties as assigned
Qualification
Required
Minimum of 1 year experience in a healthcare or behavioral health setting required
Customer service experience is essential
Proficiency in Microsoft Word, Excel, PowerPoint, and Adobe
Excellent communication, organizational, and telephone skills
Strong attention to detail, punctuality, and professionalism
Ability to work independently as well as collaboratively within a team
Preferred
Fluency in Spanish strongly preferred
Benefits
Generous Paid Time Off (PTO)
Competitive medical, dental, and life insurance plans
Employer-contributed 401K retirement plan
Paid Continuing Education Units (CEUs) and dedicated training hours
4 additional training days annually
Ongoing professional development through Relias training programs
Company
New Brunswick Counseling & Burlington Counseling Center
NBCC–BCC is a behavioral health clinic providing treatment for substance use and mental health disorders.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase