Ultimate Staffing · 19 hours ago
Tenant Services Coordinator
Ultimate Staffing is seeking a Tenant Services Coordinator to manage tenant relations and support property management operations. The role involves addressing tenant inquiries, coordinating with maintenance teams, and ensuring high standards of property upkeep.
Responsibilities
Serve as the primary point of contact for tenants, addressing inquiries, concerns, and service requests promptly and professionally
Coordinate with property management, maintenance, and vendor teams to resolve tenant issues efficiently and ensure property upkeep
Maintain accurate records of tenant interactions, service requests, and resolutions
Assist in organizing tenant events, communications, and satisfaction surveys
Provide administrative support for property management operations, including preparing contracts and tracking vendor and tenant Certificates of Insurance
Answer, screen, and route incoming telephone inquiries with professionalism and courtesy
Maintain updated points of contact for all properties and tenants
Respond to tenant requests politely, calmly, and efficiently, fostering positive tenant relations
Assist in preparing correspondence, reports, and meeting materials for internal and external use
Arrange and attend new tenant orientation meetings; review move-in requirements, property information, and building rules
Maintain and order office supplies; monitor pricing for cost efficiency
Support office equipment upkeep and manage postage machine supplies
Conduct regular inspections of tenant spaces, common areas, and building grounds to ensure high standards of maintenance
Qualification
Required
Excellent verbal and written communication skills
Strong organizational skills with the ability to multitask effectively
Ability to handle conflict professionally and empathetically
Proficiency in Microsoft Office
Preferred
Previous property management or customer service experience preferred
Experience with AppFolio or other property management software is a plus
Benefits
Paid Parking