Avangrid · 3 hours ago
Director - Data Science & Analytics
Rochester, NY
Full-time
Onsite
Director/Executive
$180K/yr - $224K/yr
10+ years expAvangrid is a leading company in the energy sector, seeking a Director of Data Science and Analytics to lead initiatives that enhance performance and customer-centric transformation. This role involves leading a team of data scientists and analysts to develop models for customer service insights and regulatory evidence, driving data-driven decision-making across the organization.
Charity
Responsibilities
Lead an organization of data scientists and data analysts in the development of robust models to evaluate and project trends and performance for key KPIs and metrics in customer service
Lead the evaluation and development of data models and analytical frameworks to derive insights from customer service data to drive improvement strategies
Primary lead in the development of regulatory testimony and evidence based on data science models and analytics for the advancement of CX and Digital initiatives and strategic positions
Develop executive material through analytical insights to drive overall CS, CX, and Digital strategy, as well as interface with CS and executive leadership to implement new and novel approaches to business processes based on data science models
Lead the creation and management of more advanced modeling, reporting, and data processes for the day-to-day operation of CS
Facilitation of data product and platform improvements through acquisition, ingestion, and transformation of big datasets in collaboration with the Data Engineering team
Collaborate closely with leaders in Customer Service, Elec/Gas Operations, Digital Platforms, Regulatory, and IT to deliver cross-functional infrastructure improvements
Develop SMEs for critical datasets and their usage
Evaluate and lead AI pilots and projects (LLM, NLP, Machine Learning) for the achievement of CX and Digital goals
Mentor and develop a high-performing team of data science and analytic professionals and management
Support regulatory filings, audits, and rate case strategies by delivering accurate, data-supported analysis and narratives
Travel approximately 20% to utility locations, partner meetings, and executive forums across Avangrid’s service territories
Qualification
Required
Bachelor's degree in Business, Engineering, Data Science, Operations Management, or a related field is required
Minimum of 10 years of experience in data science, data analytics, or mathematical modeling
Minimum of 3 years of experience in a regulated utility preferred
Demonstrated experience in data analytics platforms (e.g., Power BI, Tableau, SAS, or similar tools)
Technical experience with specific data intelligence tools including relational databases (SQL), automated pipelines and processes (Python), integrated dashboards and applications (Streamlit)
Advanced technical expertise with data science modeling techniques and approaches
Understanding of customer journey mapping, operational KPIs, and performance frameworks (e.g., Balanced Scorecard)
Strong capability to build and manage cross-functional teams, manage large-scale change, and influence at all levels of the organization
Knowledge of regulatory and operational environments in energy/utilities and experience supporting rate case submissions and leading hearing discussions
Strong communication, executive presence, and stakeholder engagement skills
Ability to manage multiple priorities in a complex, matrixed organization
Willingness to travel approximately 20% of the time across Avangrid locations
Preferred
Master's degree or MBA strongly preferred
Experience with Generative AI, Large Language Models, and Machine learning
Company
Avangrid
Avangrid, Inc.
Founded in 1997Orange, Connecticut, USA
5001-10000 employees
H1B Sponsorship
Avangrid has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (5)
2023 (6)
2022 (5)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Alfredo del Canto
SVP Chief of Staff to CEO
Bob Kump
Deputy CEO and President
Recent News
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