Salesforce · 9 hours ago
Software Engineer - Principal Member of Technical Staff (PMTS) - Availability
United States
Full-time
Remote
Senior Level, Lead/Staff
$197K/yr - $314K/yr
5+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Engineering Availability Standards position is designed for a seasoned engineering veteran who will transform how platform health data is calculated, visualized, and acted upon, serving as a technical bridge between global availability standards and distributed engineering teams.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Utilize software engineering skills and production experience to provide input into long-range platform requirements and operational guidelines, with a focus on making health data actionable for service owners
Analyze and understand how service teams manage their telemetry, and help drive continuous improvement of health signals based on the knowledge of specific service architectures
Partner with internal engineering teams to integrate global availability standards into their existing monitoring pipelines, dashboards, and automated alerting flows
Identify and mitigate friction in the onboarding process by leveraging existing automated test suites to create high-quality, streamlined reliability signals with minimal manual effort
Serve as a technical subject matter expert to ensure that centralized infrastructure services (logging, monitoring, and data platforms) are optimized to support the needs of individual service owners
Quarterback the integration of failure signals into standard engineering workflows, ensuring that detected issues result in automated work items and proactive investigations
Deliver presentations highlighting availability metrics, reliability trends, and success stories to diverse engineering and leadership audiences
Qualification
Required
A related technical degree required
5+ years of proven experience in production environments (this could include previous experience as a software engineer, systems engineer, service owner, or lead developer)
Fluency in Java or a similar object-oriented language (Python, C++, etc.) to provide input on platform requirements and automation
Deep understanding of telemetry systems and experience building or managing production monitoring and alerting frameworks
Experience using Linux environments and the ability to navigate complex, distributed system architectures
Familiarity with core web technologies: HTTP, JSON, REST, and XML
Preferred
Previous experience in a Service Owner or Technical Lead role within a high-scale, multi-tenant cloud environment
Strong background in Site Reliability Engineering (SRE) principles and industry-standard availability best practices
Experience with automated testing frameworks (e.g., Selenium, Integration testing, or Chaos Engineering)
Log parsing and data analysis experience using platforms such as Splunk or ELK
Experience with SQL and relational databases (PostgreSQL, Oracle, etc.)
Ability to influence technical change across a large, matrixed organization without direct authority
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
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