Sage · 16 hours ago
IT Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $150K/yr
4+ years expSage is a mission-driven company focused on improving care for older adults in senior living facilities. The IT Manager will shape and manage the company's IT infrastructure, ensuring a seamless and secure environment for employees while collaborating with various teams to implement scalable systems and improve technology experiences.
AppsSocialSoftware
Responsibilities
Own device management and configuration through JAMF for MacOS, including onboarding and offboarding workflows, application deployment, and routine maintenance
Assist with employee onboarding and offboarding, including laptop procurement & setup, account provisioning/ deprovisioning, and access management across internal tools
Manage software procurement and access, including buying new licenses, maintaining vendor relationships, and tracking usage to ensure compliance and cost-efficiency
Serve as the first point of contact for day-to-day IT support, resolving issues related to hardware, software, connectivity, and security for both in-office and remote team members
Support ongoing SOC 2 audit processes by maintaining internal IT controls, documenting security practices, and collaborating with cross-functional teams to ensure compliance readiness
Maintain and improve physical IT infrastructure, including office Wi-Fi, security systems, badge access, and network equipment
Set up and troubleshoot AV and conferencing systems for meeting rooms, employee events, and monthly all-hands, ensuring a seamless experience for both in-person and remote participants
Monitor and improve internal IT documentation, ensuring processes are clearly documented and easy to follow for both IT and non-technical team members
Work closely with the People Team to support office technology needs as we scale, including planning for future equipment, software, and tooling
Help evaluate and implement new SaaS tools for internal use, balancing usability, cost, and security
Support data security best practices by managing user permissions, multi-factor authentication, and maintaining basic device security settings across the organization
Collaborate with Security Engineering to reinforce company-wide security protocols
Serve as the liaison with external IT vendors (e.g., MSPs, security consultants, infrastructure providers)
Qualification
Required
4+ years of experience in an internal IT, IT support, or IT operations role—preferably in a fast-paced startup or SaaS environment
Hands-on experience managing MacOS devices using JAMF or a comparable MDM solution
Experience provisioning and deprovisioning users across common business tools (e.g., Google Workspace, Slack, Zoom, Notion, etc.)
Strong working knowledge of software license management, vendor coordination, and SaaS administration
Comfort troubleshooting hardware, network, and connectivity issues for both in-office and remote users
Experience with AV setup and support, including meeting room systems, hybrid event logistics, and related tools
Strong organizational and documentation skills, with the ability to create and maintain clear IT process guides
Ability to independently manage multiple priorities while maintaining high service standards
A security-first mindset and familiarity with best practices around MFA, endpoint protection, and user access management
Excellent communication and collaboration skills, with the ability to support both technical and non-technical users
Preferred
Familiarity with SOC 2 compliance requirements and experience supporting security engineers in audits or maintaining security controls
Benefits
Fully-paid health and dental insurance coverage
Vision insurance
Membership to premium primary and urgent care
Online medical health providers
Take as you need time off policy
7 paid holidays
A company wide winter break during the holidays
Office lunch
A fully stocked snack bar
Company
Sage
Sage is an operation management system that enhances senior caregiving efficiency.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$59MKey Investors
IVPMaveronGoldcrest Capital
2024-12-05Series B· $35M
2023-10-25Series A· $15M
2022-07-28Seed· $9M
Leadership Team
Raj Mehra
CEO & Co-founder
Ellen Johnston
Chief Product Officer and Co-founder
Recent News
2026-02-05
2026-02-05
Company data provided by crunchbase