TBK Bank, SSB · 10 hours ago
Fraud Chargeback Specialist
Bettendorf, IA
Full-time
Onsite
Entry Level
1+ years expTBK Bank, a subsidiary of Triumph, is seeking a Fraud Chargeback Specialist to join their team. The role involves processing and tracking debit card disputes while ensuring compliance with bank policies and regulations.
BankingFinanceFinancial ServicesFinTech
Responsibilities
Handles all categories of disputes, re-presentments and compliance issues in accordance with MasterCard Operating Regulations and Reg E Compliance
Acts as a dispute subject matter expert
Maintains knowledge of latest card industry changes and disputes best practices
Documents, monitors, and reports on fraud related cases, recoveries, and losses
Processes and tracks all debit card and Zelle disputes within the REG E guidelines
Investigates and determines the provisioning of credit
Processes chargebacks and exceptions on debit card disputes
Notifies customer if there is a discrepancy with the dispute and/or additional information is required
Tracks and sends final credit/debit letter
Makes daily general ledger entries, reconciles and balances reports
Follows steps to block debit cards that have fraudulent transactions
Ensures that all relevant reporting, record keeping, and record retention are following the bank’s retention schedule
Responds to internal/external customer inquiries within 2 hours
Performs other operational duties as assigned
Qualification
Required
High school diploma or general education degree (GED) required
One to two years chargeback experience and/or training; or equivalent combination of education and experience
Knowledge of rules and regulations related to MasterCard and financial fraud (Reg E, Reg CC, BSA)
Excellent communication skills required, both written and verbal
Basic knowledge of Microsoft office, word processing and email system
Ability to read, write and speak English
Benefits
Medical
Dental
Vision
Paid Time Off
401k
And much more
Company
TBK Bank, SSB
A State Savings Bank headquartered in Dallas, Texas, TBK Bank is a subsidiary of Triumph Financial. (Nasdaq: TFIN).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jamie Paterson
EVP, Chief Operating Officer
Recent News
MarketScreener
2025-10-16
bloomberglaw.com
2025-09-24
Triumph Financial, Inc.
2025-09-22
Company data provided by crunchbase