Optum · 12 hours ago
Director of Technology Operations - Omni - Remote
United States
Full-time
Remote
Director/Executive
$135K/yr - $231K/yr
10+ years expOptum is a global organization that delivers care aided by technology to improve health outcomes for millions. As the Director of Technology Operations, you will provide strategic and operational leadership for enterprise technology operations, ensuring the performance and resilience of mission-critical systems while driving operational efficiency and innovation.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Define and execute the enterprise operations strategy for observability, monitoring, and service reliability across all technology platforms
Lead the Omni Operations Command Center (OOCC) and ensure operational rigor, rapid incident response, and alignment with business SLAs
Establish and report on operational health metrics,SLI, SLOs, and KPIs to senior executives
Build and mature an outside-in monitoring and observability framework leveraging tools like Grafana, Datadog, Splunk, Dynatrace, and ServiceNow
Drive proactive incident detection and business impact visibility through synthetic monitoring, telemetry, and AIOps capabilities
Own operational excellence for AWS Connect, Genesys Cloud, and NICE platforms, ensuring a seamless omnichannel experience across voice, chat, email, and self-service
Partner with product engineering teams to improve reliability, scale, and innovation in contact center capabilities
Oversee cloud infrastructure operations, ensuring high availability, security, and cost optimization across AWS and hybrid environments
Champion automation, runbook development, and continuous improvement in cloud operations
Serve as senior escalation leader for Sev1/Sev2 events, coordinating cross-functional response and executive communication
Drive enterprise root cause analysis programs and implement systemic fixes
Recruit, mentor, and develop high-performing global operations teams, fostering a culture of accountability, learning, and operational excellence
Build and manage strategic relationships with technology vendors, ensuring SLA adherence and maximizing value
Qualification
Required
10+ years in enterprise technology operations leadership, including running 24x7 mission-critical environments
5+ years leading observability, monitoring, or SRE functions, including dashboarding, telemetry, and synthetic monitoring
5+ years of operational ownership for omnichannel platforms (AWS Connect, Genesys, NICE, or equivalent)
Deep experience managing operational command centers and incident/problem/change processes
Solid background in cloud operations and engineering (AWS preferred), including automation, scaling, and FinOps awareness
Demonstrated ability to lead global teams and influence across engineering, security, and business functions
Proven excellent communication skills, capable of briefing executive stakeholders and translating technical issues into business context
Preferred
Experience deploying AI/ML-driven observability (AIOps) solutions
Knowledge of ITIL, SRE, and DevOps frameworks
Proven success driving continuous improvement and operational modernization
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase