Clear Labs · 1 month ago
Field Service Engineer I/II (San Francisco Bay Area)
San Carlos, CA, US
Full-time
Onsite
Entry, Mid Level
$75K/yr - $95K/yrClear Labs harnesses the power of next-generation sequencing to simplify complex diagnostics for clinical and applied markets. The Field Service Engineer is responsible for supporting in-house and field-installed robotic systems, performing preventative maintenance, emergency repairs, and collaborating with the Client Care Team to maximize equipment uptime.
Artificial Intelligence (AI)BiotechnologyHealth Diagnostics
No H1B
Responsibilities
Preventative maintenance activities and emergency repairs
Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Clear Labs teams
Maintain records of customer site visits and detailed service reports of work performed
Provide feedback to internal teams to address failure points and make system reliability improvements
Provide support for special projects to help improve the overall success of CL. This includes working with other departments and stakeholders. This may require him/her to learn new systems and process functionality with the support of CL to identify, communicate, and incorporate enhancements into the project(s)
Support the Client Care team as needed to maximize equipment uptime and responsiveness
Support logistics activities as needed to ensure proper products and finished goods ship on time, as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptime
Present a professional image at all times to customers, clients, and other vendors
Qualification
Required
Bachelor's degree in a related field of study strongly preferred
Willingness to travel with little to no advance notice as needed to support customer operations. This is expected to be up to 50% travel per month
Hands-on field service experience, preferably in the biotech/life science/robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
Current or previous expertise and experience with servicing Hamilton liquid handlers strongly preferred. Having Hamilton service training certification will be a plus
Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
Working knowledge of all technical support activities designed to achieve a world-class customer experience
Ability to lift, carry, push, pull or otherwise move up to 80 lbs. on an infrequent basis
Must be currently authorized to work in the US. We do not budget for any immigration sponsorship at this time
Preferred
Current or previous expertise and experience with servicing Hamilton liquid handlers strongly preferred. Having Hamilton service training certification will be a plus
Benefits
Medical, dental, and vision insurance
Employer-Sponsored Basic Life/AD&D, Long Term Disability
Employee Assistance Program (EAP)
Flexible Time Off
Early-Stage Stock Option Plan
Lunch stipend for days at headquarters
Reimbursement of a monthly personal phone bill for business use, up to $100 per month
Company
Clear Labs
Clear Labs is a biotechnology firm that integrates a genomics system to simplify diagnostics for the clinical and application sectors.
Founded in 2014
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$156.47MKey Investors
Alumni VenturesCounterpoint Global,T. Rowe PriceRedmile Group
2025-01-13Series D· $30M
2021-05-26Series C· $60M
2020-05-14Series Unknown· $21M
Leadership Team
Sasan Amini
Co Founder & CEO
Ramin Khaksar
Chief Operating Officer & Chief Scientific Officer, Co-Founder
Recent News
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