CEI · 1 day ago
Implementation and Service Specialist
Naples, FL, US
Full-time
Hybrid
New Grad, Entry Level
$35/hr - $35/hrCEI is a trusted technology partner delivering solutions that help customers transform their business. The Merchant Services Implementation and Service Specialist role involves supporting onboarding for merchant services, managing accounts, and handling service ticket requests with a focus on effective communication and technical troubleshooting.
Information TechnologyIT ManagementMechanical EngineeringSoftware
No H1B
Responsibilities
Manage accounts
Deliver service ticket requests
Maintain internal reporting, organization, and ticketing system
Identify ways we can improve internal processes
Keep client demographics tracking up to date
Exercise discretion and independent judgment in making decisions
Resolve specific client issues under tight time constraints
Answer calls, emails, faxes, and internal work orders in accordance with service level expectations
Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures
Qualification
Required
Merchant Services Experience
Experience in software onboarding, technical support, customer success, or restaurant/retail POS implementation preferred
Comfortable working in a fast-paced environment with shifting priorities and deadlines
Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards
Solid Microsoft Office skill foundation
Experience/Desire to contribute to the broader goals of the organization beyond your immediate job description
Advanced problem-solving skills
Basic Math skills
Strong attention to detail and accuracy
Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision
Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment
Bachelor's degree or equivalent experience
Preferred
Ability to troubleshoot technical issues related to hardware, software, and network configurations
Experience working with customers in hospitality, retail, or restaurant environments preferred
Strong understanding of POS systems, payment processing, and hardware components (iPads, printers, PAX devices, KDS, network equipment)
Excellent communication skills with the ability to explain technical concepts in an easy-to-understand manner
High attention to detail and strong problem-solving abilities
Ability to work independently as well as collaboratively across Sales, Support, and Leadership teams
A customer-first mindset with a passion for helping businesses successfully adopt new technology
Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously
Benefits
Optional medical
Dental
Vision
401(k) match
Company
CEI
CEI is at the forefront of providing software solutions for pressure vessel design and welding procedure management, being the first company to offer a solution for ASME Section VIII and Section IX over 30 years ago.
Founded in 1986
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Hartnett
CEO
Amee Hamilton
Chief Technology Officer
Company data provided by crunchbase