Numotion · 8 hours ago
Documentation Coordinator Supervisor_Med Sup
Houston, TX
Full-time
Onsite
Mid Level
$44K/yr - $61K/yrNumotion is North America’s largest provider of mobility products and services, committed to improving the lives of people with disabilities. The Documentation Coordinator Supervisor leads the documentation team in obtaining and managing medical records to support funding and payer requirements, ensuring compliance and quality in documentation practices.
Customer ServiceMedical
Responsibilities
Provide daily leadership and supervision of the documentation team to ensure timely, accurate, and compliant submission and retrieval of medical documentation
Interview, hire, train, coach, and develop staff; conduct performance evaluations and address performance issues as needed
Plan, manage, and delegate workflow to balance workload, meet productivity targets, and achieve service level expectations
Monitor documentation accuracy and completeness to ensure medical necessity and payer requirements are consistently met
Serve as an escalation point for complex documentation issues, customer concerns, and provider communication challenges
Identify, recommend, and implement process improvements to increase efficiency, quality, and consistency of documentation practices
Support and prepare for internal and external audits by maintaining documentation standards and ensuring team compliance
Collaborate with department leadership and cross‑functional teams to maintain continuity of service, order timeliness, and operational accuracy
Ensure team adherence to company policies, HIPAA regulations, and applicable federal and payer requirements
Promote a customer‑focused culture by ensuring timely resolution of escalated complaints and delivery of effective solutions
Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission
Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations
Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management
Qualification
Required
High school diploma, GED, or equivalent required
Strong interpersonal skills and problem resolution abilities
Strong ability to assess workload and capacity of staff
Strong customer service skills and knowledge of order process
Knowledge of funding and payer requirements
Ability to work in a fast-paced environment
Must be highly mobile, able to access all areas of the premises
Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects
Ability to work over eight hours in a work day, and over 40 in a work week as necessary
Ability to travel approximately 50% of the time
Willingness to travel for 1–2-week increments
Ability to read and to understand and carry out written and verbal instructions
Must be able to perform bending, twisting, stooping, and reaching, and lifting of equipment weighing up to 10 pounds
Benefits
Medical, dental and vision insurance
Short-term and long-term disability
A 401k
Life insurance
Company
Numotion
Numotion has decades of experience providing people with access to freedom.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-11-14Acquired
2011-02-08Private Equity
Leadership Team
Mike Swinford
CEO
Recent News
2025-09-03
2024-02-19
2023-12-21
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