Carilion Clinic · 3 weeks ago
ServiceNow Application Analyst III
Roanoke, VA
Full-time
Hybrid
Senior Level
5+ years expCarilion Clinic is a healthcare organization focused on transforming healthcare services. The ServiceNow Application Analyst III is responsible for the analysis, design, configuration, implementation, and support of ServiceNow applications, particularly the Strategic Portfolio Management suite, while collaborating with stakeholders to maximize platform value.
Child CareEducationHealth CareMedicalWellness
Responsibilities
Application Analysis & Solution Design Performs advanced analysis of ServiceNow applications—including SPM, ITSM, and related modules—to design scalable solutions that align with business strategy. Plans implementations, evaluates enhancement opportunities, and ensures optimal adoption of SPM capabilities (e.g., Demand, Project, Portfolio, Resource Management)
Configuration & Development Support Maintains expert knowledge of assigned ServiceNow applications and configuration tools. Performs configuration, workflow updates, form/table design, reporting, and dashboards. Assists with the resolution of complex platform issues and provides timely updates to stakeholders
Project & Portfolio Delivery Independently manages assigned ServiceNow projects and enhancement initiatives, ensuring timelines and deliverables are met
On-Call & Advanced Support Participates in on-call rotation and assists team members with troubleshooting complex issues
Requirements & Design Leadership Independently conducts requirements-gathering sessions with business partners, leveraging deep understanding of SPM processes. Facilitates detailed design workshops, ensuring alignment between client needs and platform capabilities
Business Process Optimization Analyzes business operations to identify opportunities for automation, process improvement, and workflow optimization—particularly within SPM lifecycle processes (demand intake, prioritization, forecasting, reporting)
Technical Leadership & Mentorship Leads large initiatives and serves as a mentor to junior analysts, providing guidance on ServiceNow functionality, standards, and best practices
Documentation & Training Creates and maintains high-quality documentation including solution designs, status reports, support materials, and training assets for both technical teams and end users
Change Management Compliance Follows the established change management process, ensuring timely submission of change requests, effective communication, risk mitigation, and post-change validation
Application Support & Implementation Supports the deployment of new ServiceNow modules and capabilities. Assists with testing, documentation, user acceptance, and rollout planning
Cross-Functional Collaboration Works closely with internal and external partners in a professional manner. Responsibilities may involve access to confidential or sensitive information; discretion and sound judgment are required
Work Environment & Governance Operates effectively in a matrixed organization and understands Bimodal delivery principles. Works in an office or remote environment using modern devices and collaboration tools
Qualification
Required
High school diploma or equivalent required
Associates/Bachelors degree in computer science, information systems, healthcare, business or equivalent experience required
Minimum of five years of related experience
Valid Virginia drivers' license required
Vendor and/or industry certifications/proficiencies as determined by management
Must be a self-initiated team player that can work under little supervision
Strong organizational, problem-solving and analytical skills
Must be able to work both independently and in a team setting and serve as a mentor to others in the department
Must facilitate a positive and collaborative work environment
Must be flexible and capable of prioritizing multiple projects and meeting deadlines
Effective communication skills (oral, written and presentation)
Primary business hours Monday-Friday including some weekends, holidays
Will require after-hours on-call coverage
Occasional travel required
Benefits
Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Virgin Pulse
Discounts on childcare
Continued education and training
Company
Carilion Clinic
Carilion Clinic is a health care organization based in Virginia with more than 650 physicians in 70 specialties.
10001+ employees
H1B Sponsorship
Carilion Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (19)
2023 (13)
2022 (13)
2021 (15)
2020 (31)
Funding
Current Stage
Late StageTotal Funding
$0.3MKey Investors
CDA FoundationVirginia Innovation Partnership CorporationUnitedHealthcare
2025-04-04Grant
2023-04-18Grant· $0.07M
2022-08-10Grant· $0.23M
Leadership Team
Steve Arner
President / CEO, Carilion Medical Center
Don Halliwill
Chief Financial Officer
Recent News
Research and Markets
2025-11-27
2025-05-05
Company data provided by crunchbase