Cypress HCM · 3 months ago
Senior Programs Operations Manager, Global Events
San Francisco, CA, US
Full-time
Onsite
Senior Level, Lead/Staff
$80.71/hr - $86.21/hr
8+ years expCypress HCM is seeking a Senior Programs Operations Manager for their Global Events Partnerships team, which is focused on building a centralized Events Partnerships Model. The role involves managing event partnerships, developing program plans, and ensuring operational consistency while supporting strategic initiatives.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Own and champion strong operational mindedness and consistency across selected events
Primary lead for booking support, product support and Event Partner’s use of the platform
Collaborate on, design and deliver the onboarding and use tools needed for effective partner use and efficient internal delivery
Design collaboration, set-up and servicing of credit programs, credit tools and credit delivery
Support overarching program management with key event partner booking integrations
Manage relationships and the Event Partner’s use in alignment with global brand and partnership priorities
Partner with cross-functional and local teams to provide overall strategic guidance, best practices, playbooks and templates for both service delivery and opportunity development
Partnering with relevant functions, including biz ops, finance, accounting, legal, product, comms and others on delivery and coordination
Build and maintain strong cross-functional relationships, regionally and globally
Build a capability for optimization of platform use by Event Partners Own and develop the overall operating system for select partnerships. Including the creation of plans, schedules, budgets, logistics (including on-location), resources, assets, and other Event relevant needs
Drive consistency and accountability with cross-functional leads to deliver a series of playbooks, guidelines and roadmap for templatable / scalable assets. Detail oriented development of operational elements with XFN leads
Maintain timelines and deadlines associated with this development. Update at least quarterly based upon latest findings and results. As needed, provide global training
Own delivery of all leadership and cross-functional reporting. Communicate findings and key metrics to leadership and influence teams to act on these findings and consistently achieve OKRs (objectives and key results)
Qualification
Required
Minimum 8 years experience managing moderate sized projects/programs from initiation to launch within complex operating environments
Strong team player with the ability to organize, prioritize, and manage internal and external teams and responsibilities simultaneously
Excellent communication and presentation skills
Ownership mindset with a strong ability to navigate ambiguity and drive forward growth projects
Strong knowledge in program/portfolio management tools (Atlassian Suite, Asana, etc)
Outstanding working knowledge of project/program management principles and techniques
Experience working with product and engineering teams
Demonstrated track record working on ambiguous and unpredictable programs and creating structure and consistency
Strong situational awareness and critical thinking
Ability to find innovative ways to resolve problems
Thrives in ambiguity in a fast-paced, hyper-growth organization
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase