Creative Health Care Management (CHCM) · 12 hours ago
Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$40K/yr - $60K/yrCreative Health Care Insight (CHCI) is seeking a highly organized, self-directed Customer Support Specialist to support users of their proprietary software platform. This role is central to the client experience, providing timely and professional support, managing support requests, and collaborating with internal teams to enhance the product and user experience.
ConsultingEducationHealth CareHospitalMedicalTraining
Hiring Manager
Catherine Perrizo, MBA
Responsibilities
Provide timely, professional support to clients via email, text, and phone
Clearly explain platform functionality, workflows, and best practices to users with varying levels of technical comfort
Build trusted relationships with clients through calm, clear, and solution-focused communication
Learn and maintain deep working knowledge of the CHCI software platform
Instruct users on correct platform use and troubleshoot user-reported issues
Create and maintain training materials, including written documentation and short instructional videos, for new and existing features
Independently manage a high volume of support requests using CHCI’s internal ticketing system
Prioritize tasks effectively while balancing urgent client needs and longer-term improvements
Accurately categorize issues as: User error, Training or documentation gap, Feature request, Software bug
Route issues to the appropriate internal team (development, training, leadership) with clear documentation and context
Communicate effectively with the development team to report bugs, clarify requirements, and provide user feedback
Support continuous improvement of the platform by identifying recurring issues and recommending process or training enhancements
Qualification
Required
Strong written and verbal communication skills
Highly organized, self-motivated, and able to work independently
Comfortable managing multiple priorities in a fast-paced environment
Ability to learn new software systems quickly and explain them clearly to others
Experience using ticketing or task-tracking systems
Preferred
Associate's or Bachelor's degree in IT, Computer Science, Information Systems, or a related field
Experience in software support, SaaS customer support, or helpdesk environments
Development, technical support, or project management experience
Experience creating training documentation or instructional videos
Company
Creative Health Care Management (CHCM)
We are Creative Health Care Management (CHCM) and we have been transforming health care for 45 years.
Founded in 1978
11-50 employees
H1B Sponsorship
Creative Health Care Management (CHCM) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
2020 (2)
Funding
Current Stage
Early StageCompany data provided by crunchbase