The Value Maximizer · 9 hours ago
L1 Support Engineer
California, United States
Full-time
Onsite
New Grad, Entry LevelThe Value Maximizer is seeking a proactive and customer-focused L-1 Support Engineer to provide exceptional technical assistance to clients. In this role, you will deliver SOP-based support, troubleshoot issues, and ensure customer satisfaction while maintaining the stability and performance of systems.
Information Technology & Services
Responsibilities
Provide first-level technical support to customers via phone, email, and chat
Follow established runbooks and standard operating procedures (SOPs) to resolve customer issues
Document all support activities, including troubleshooting steps and resolutions, in a clear and concise manner
Escalate complex issues to higher-level support teams as needed
Monitor system performance and identify potential issues before they impact customers
Contribute to the improvement of runbooks and SOPs based on experience and customer feedback
Collaborate with team members to share knowledge and best practices
Maintain a strong understanding of our products and services
Ensure customer satisfaction by providing timely and effective support
Proactively identify opportunities to improve the customer support experience
Qualification
Required
Strong and clear written and verbal communication skills
Customer-first mindset with a focus on empathy and stakeholder communication
Excellent attention to detail and documentation discipline
Proven problem-solving and structured troubleshooting abilities
Demonstrated ownership, urgency, and team collaboration skills
Ability to follow runbooks and improve them over time
Good understanding of collaboration tools like Microsoft Teams/Outlook/Webex
Basic understanding of networking concepts and protocols
Familiarity with ticketing systems and knowledge base tools
Preferred
Associate's or Bachelor's degree in a related field (e.g., Computer Science, Information Technology)
Benefits
Health insurance
Paid time off
Opportunities for professional development
Company
The Value Maximizer
At The Value Maximizer, we empower businesses to unlock their full potential through cutting-edge AI-based platforms.
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase