6sense · 12 hours ago
Sr. Technical Support Specialist
United States
Full-time
Remote
Senior Level, Lead/Staff
$105K/yr - $135K/yr
8+ years exp6sense is on a mission to revolutionize how B2B organizations create revenue through their innovative Revenue AI platform. As a Sr. Technical Support Specialist, you will analyze and resolve customer issues, collaborate with engineering teams, and contribute to knowledge management to enhance customer satisfaction and support.
Artificial Intelligence (AI)B2BBig DataBusiness Information SystemsMachine Learning
Responsibilities
Analyze, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
Analyze data using SQL / spreadsheets, and ad hoc analysis
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Identify alternate solutions when necessary and communicate them to customers
Maintain a detailed understanding of product architecture, technical components and application functionality
Contribute to knowledge base articles, FAQs, and internal documentation to empower customers and team members. Set up and document troubleshooting procedures for new product features
Work closely with product and engineering teams to replicate, diagnose, and report bugs or suggest improvements
Mentor and support junior support engineers by sharing knowledge and best practices
Communicate clearly and effectively with customers, fellow support team members and the other internal teams
Qualification
Required
Analyze, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
Analyze data using SQL / spreadsheets, and ad hoc analysis
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Identify alternate solutions when necessary and communicate them to customers
Maintain a detailed understanding of product architecture, technical components and application functionality
Contribute to knowledge base articles, FAQs, and internal documentation to empower customers and team members. Set up and document troubleshooting procedures for new product features
Work closely with product and engineering teams to replicate, diagnose, and report bugs or suggest improvements
Mentor and support junior support engineers by sharing knowledge and best practices
Communicate clearly and effectively with customers, fellow support team members and the other internal teams
Preferred
8+ years customer support experience for software applications
3+ Years Knowledge of and experience with SQL
Experience with MAP and CRM-Salesforce
Experience describing technical concepts to a non-technical audience
Excellent communication and interpersonal skills, with a focus on customer empathy
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently
Experience working with Google Analytics a plus
Experience/knowledge of Salesforce integrations a plus
Experience in a SaaS environment is a plus
Experience with ticketing systems Zendesk and JIRA a plus
Benefits
Generous health insurance coverage
Life, and disability insurance
A 401K employer matching program
Paid holidays
Self-care days
Paid time off (PTO)
Paid parental leave
Stock options
Company
6sense
6sense is an account-based marketing platform that helps B2B organizations achieve predictable revenue growth.
1001-5000 employees
H1B Sponsorship
6sense has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (12)
2023 (13)
2022 (32)
2021 (9)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$526MKey Investors
Silicon Valley BankBlue Owl,MSD PartnersD1 Capital Partners
2023-06-22Debt Financing· $100M
2022-01-20Series E· $200M
2021-03-30Series D· $125M
Leadership Team
Chris Ball
Chief Executive Officer
Premal Shah
Co-Founder and SVP of Engineering and Infrastructure
Recent News
baincapitalventures.com
2025-12-24
Company data provided by crunchbase